Manager, Program Management

Position: (USA) Manager, Program Management

Position Summary

Data Ventures exists to unlock the full value of Walmart’s data by developing and productizing B2B data initiatives that empower merchants and suppliers to make better, faster decisions for the business. As part of this transformation, we’re seeking entrepreneurial individuals to help drive this vision forward.

What you’ll do

• Operate and enhance third-party service provider processes
• Improve processes and drive automation
• Support governance and compliance reviews
• Define and manage purpose-driven access
• Cross-functional partnership

Operate and enhance third-party service provider processes

• Manage end-to-end operational workflows for the Service Provider Access Agreement (SPAA) and Verified Service Provider (VSP) programs across U.S. and international markets.
• Review, process, and maintain applications and provider documentation to ensure alignment with internal standards.
• Support onboarding activities and maintain accurate third‑party provider directories.
• Serve as a primary contact for providers and internal teams, ensuring timely resolution of questions and issues.

Improve processes and drive automation

• Identify operational gaps and implement process improvements that reduce manual touchpoints and increase efficiency.
• Build AI‑assisted exception‑management rules and automation within platforms such as Service Now, Salesforce, or Airtable.
• Partner with Product Operations to embed governance and access requirements into the Product Development Lifecycle (PDLC).

Support governance and compliance reviews

• Support quarterly business reviews with Legal, Data Security, Product, and cross‑functional partners.
• Surface insights related to provider capabilities, compliance risks, and process performance.
• Translate findings into clear documentation, recommendations, and updates to the product roadmap or resource plans.

Define and manage purpose‑driven access

• Develop and maintain clear partner “purpose” definitions to support consistent decision‑making and reduce ambiguity.
• Draft and manage SPAA language, addenda, and documentation to support scalable supplier self‑service.
• Ensure documentation is accurate, accessible, and aligned with evolving governance requirements.

Cross‑functional partnership

• Collaborate with Product, Engineering, Business Operations, and Data Security teams to integrate SPAA workflows into supplier tools, dashboards, and portals.
• Provide insights and trends gathered from providers, clients, and account teams to inform business and product decisions.
• Balance speed and accuracy when responding to internal and external requests.

What you’ll bring

• Bachelor’s degree in business, operations, analytics, supply chain, or related field.
• 3+ years of experience in partner operations, program management, process improvement, customer success, or similar roles.
• Experience improving or scaling operational workflows or governance frameworks.
• Strong analytical skills with experience using workflow tools (Service Now, Salesforce, Airtable) and Excel/Sheets.
• Ability to simplify complex requirements and communicate clearly across teams.
• Demonstrated success managing multiple priorities in a fast‑paced environment.
• Strong relationship‑building skills with experience supporting cross‑functional initiatives.
• Self‑starter with attention to detail and a continuous improvement mindset.

Preferred qualifications

• Experience in data, SaaS, analytics, retail technology, or ad‑tech environments.
• Understanding of vendor onboarding, data governance, third‑party risk, or supplier management processes.
• Experience facilitating business reviews or producing insight‑based recommendations for leadership.

Benefits

We offer competitive pay and performance‑based bonuses. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off includes PTO, sick leave, parental leave, and more. Additional benefits include short‑term and long‑term disability, company discounts, military leave pay, and adoption/surrogacy expense reimbursement. Education benefit:
Live Better U program provides tuition and fees covered by Walmart. Visit  for more information.

Location

702 SW 8th St, Bentonville, AR 72716, United States.

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