Customer Success Manager

About Ogury

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.

At Ogury, our vision unites us all. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

Ogury is scaling fast, and as we expand our footprint across the U.S., we’re on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions.

In this role, you'll act as the linchpin across client relationships and campaign execution—working hand-in-hand with Sales and AdOps to ensure we’re delivering best-in-class campaign performance and an exceptional client experience. You’ll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success.

No two days will look the same. From launch prep to performance optimization, you’ll be a trusted partner to both internal teams and external stakeholders—making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged.

This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week.

Our office time is focused on collaboration, connection, and cross-functional problem-solving—bringing together talented, curious people to do great work, together.

• Make a real impact – You’ll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets
• Work with great people – Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment
• Own your day-to-day – Every day brings variety and autonomy—no micromanagement, just the trust and tools to deliver results

• Build strong partnerships – Develop and maintain long-lasting relationships with key clients and agency stakeholders. You’ll be their go-to resource, advocate, and trusted partner
• Own campaign execution – Manage the full lifecycle of a campaign—from setup and activation to performance reporting and post-campaign analysis
• Lead your agency patch – Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues
• Stay informed – Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job
• Provide strategic counsel – Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives—backed by insights and a consultative approach
• Identify growth opportunities – Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue
• Deliver high-impact…