Senior Manager, Customer Journey - Store to Digital, eCommerce

Location

Bentonville, Arkansas ONLY

Join the Walmart Omni Customer Growth team! Our team’s mission is to build exciting shopping experiences that attract attention and connect with customers. As a Senior Business Manager, you will play a pivotal role at the heart of the Omni Experience.

• Understand how customers shop online and in-store, identify the tools and capabilities they need, and use data and insights to grow the omni customer base.
• Work with cross‑functional partners—including eCommerce, merchant, product, design, marketing, operations, and revenue teams—to deliver customer‑centric initiatives.
• Serve as the voice of the customer, applying analytics, market trends, competitor insights, and customer research to guide the organization toward new opportunities.
• Analyze customer acquisition efforts and customer health through key metrics; monitor operational performance and web analytics on a weekly, monthly, and quarterly basis.
• Create data‑driven insights using a hypothesis‑first approach, statistical techniques, and technical data languages.
• Conduct regular and ad‑hoc analyses, provide comprehensive data stories, and participate in business reviews and presentations.
• Drive execution of multiple projects, develop and communicate plans and priorities, and collaborate daily with cross‑functional team members.
• Ensure business and partner needs are met by evaluating ongoing effectiveness of plans and initiatives, consulting with stakeholders, and applying suggestions for improvement.
• Promote and support company policies, ethics, and standards, including the Open‑Door Policy.
• Lead key operational processes, manage issue intake, and scale best‑in‑class workflows and processes.

• You understand how customers shop online and in-store, have a strong customer‑centric perspective, and champion customer and stakeholder needs.
• You love digital experiences and are excited about great visual presentation and content.
• You are intellectually curious, technically savvy, detail oriented, entrepreneurial, and willing to take on a challenge.
• You leverage data and insights to make informed decisions, translating analysis into action.
• You build trust quickly, lead by influence, and create impact through partnership and ownership.
• You understand what it means to “own a project.”
• You are a persistent self‑starter, an excellent communicator, and highly follow‑through oriented.
• You possess strong written and verbal communication and presentation skills, comfortable presenting to internal stakeholders and cross‑functional partners.

• 4+ years of experience in business or product operations & strategy, process improvement, or related fields.
• Strong oral and written communication skills for delivering complex messages simply.
• Strong analytical skills, creative problem‑solver, and ability to leverage disparate data sources for comprehensive and actionable analysis.
• Proven ability to bridge data with business insights to drive relevant, actionable output.
• Team player who is a self‑starter and thrives in a dynamic, results‑oriented environment.
• Customer‑centric & curious: passionate about improving the Walmart customer experience.
• Previous eCommerce or Retail experience; operations or customer experience roles a plus.

• ECommerce Merchandising, Site Operations, Business Management, or related area experience.
• Master’s degree in Information Technology, Computer Science, or related area.
• Additional experience in eCommerce merchandising, site operations, business management, or information technology.

You will receive competitive pay, performance‑based bonus awards, health benefits (medical, vision, dental coverage), 401(k), stock purchase, company‑paid life insurance, PTO, and various other benefits. Please refer to the official Walmart benefits portal for detailed information.