Senior Director, Service Excellence Independent Contractors

Position Summary

Lead the charge in shaping a new pillar within Controllership, focusing on delivering seamless, best-in-class earnings, tax for Spark drivers/Independent Contractors. This is a unique opportunity to influence Walmart’s evolving service landscape, drive operational excellence at scale, and leave a mark on the future of gig economy payments.

Our team is responsible for the seamless calculation, disbursement, and reporting of independent contractor earnings worldwide. We operate with a focus on compliance, data integrity, and continuous improvement, directly impacting both company performance and the experience of our global contractor network. This role is pivotal in setting best practices and driving operational rigor across the organization.

• Lead independent contractor earnings operations — ensure accuracy, timeliness, compliance, and scalability through standardized processes, automation, and performance metrics.
• Oversee earnings disbursement and tax functions — manage operations, systems, reporting, and controls to meet regulatory obligations across markets.
• Drive continuous improvement — apply Lean/Six Sigma principles, strengthen controls, and build a culture of operational excellence.
• Establish strong data governance — ensure integrity, security, and auditability of contractor earnings data in partnership with tech and compliance teams.
• Develop people and partnerships — build high-performing teams, resolve complex challenges, and maintain strong stakeholder and community engagement.

• Proven expertise in developing and implementing business strategies across multiple domains (Finance, Technology, Operations).
• Deep understanding of service excellence frameworks, process improvement methodologies (e.g., Kaizen, Six Sigma), and project management.
• Strong track record in contract/vendor management, driving cross-functional problem-solving, and influencing senior stakeholders.
• Experience with training program development and talent management in a large-scale, fast-paced environment.
• Ability to anticipate industry, economic, and regulatory trends and translate insights into actionable strategies.

Option 1:
Bachelor's degree in business, finance, information technology, retail, human resources, or related area and 6 years' experience in business, finance, information technology, retail, human resources, consulting, or related area.

Option 2: 8 years’ experience in business, finance, information technology, or related area.

Experience in business, finance, information technology, retail, human resources, strategy, or related area. Master’s degree in business, finance, information technology, retail, human resources, strategy, or related area. Using advanced functionality of Microsoft Office.

805 Se Moberly Ln, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer
- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

The annual salary range for this position is $ - $. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.