Manager, Operations-; Last Mile Delivery

Position Summary

The Platform Stability organization is dedicated to protecting and enhancing the core experience for Spark Drivers. Our mission is to ensure drivers can easily accept orders, complete deliveries, and receive accurate, timely earnings without hassle. When issues affecting earnings arise, we act fast—detecting problems early, resolving them quickly, and putting measures in place to prevent them from happening again.

• Identify and validate earnings defects using logs, data, contact signals, and live-delivery testing.
• Reproduce issues that enable Engineering and Product to understand the root cause and fix confidently.
• Conduct research across LMD systems to understand dependency behavior and pinpoint where earnings inaccuracies originate.
• Partner cross functionally to ensure quick resolution.
• Participate in prioritization forums to help size impact and align on timelines and accountability for remediation.
• Bring clarity, structure, and insights to every partner conversation.
• Deliver reporting on defect volumes, severity, SLA adherence, and emerging risk themes.
• Surface early warning insights to in clear, simple narratives that guide proactive action.

• 3–5+ years in operations, product operations, platform quality, trust & safety, support operations, or gig/payments environments.
• Experience navigating defect management tools and teams (Jira, Airtable, Tech Pod) and writing clear, reproducible defect narratives.
• Strong analytical skills; comfortable interpreting logs, structured data, and unstructured driver feedback.
• Ability to collaborate across product, engineering, finance, and support teams with clarity and confidence.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about benefits and eligibility, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

The annual salary range for this position is $70,000.00 - $. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Supervising Associates Masters:
Economics Project Management - Project Management Professional - Certification

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.