Senior Manager, Service Excellence - and Tax

Senior Manager, Service Excellence - Earnings and Tax

Position Summary:

Support the operations and transformation of global Earnings & Tax for the Spark Driver Program/Independent contractors. As Senior Manager, you’ll help scale and optimize end‑to‑end processes for contractor earnings, ensuring accuracy, compliance, and operational efficiency. This is a unique opportunity to contribute to enterprise standards and drive improvements at the intersection of finance, technology, and the gig economy.

• Manage key aspects of global contractor earnings and tax operations, helping to design and implement strategies, systems, and standards that ensure payments are accurate, timely, and compliant with regulatory requirements across multiple markets.
• Drive process standardization and operational efficiency by developing and maintaining SOPs, establishing performance metrics, and supporting the adoption of automation and emerging technologies to improve efficiency and minimize errors.
• Collaborate cross‑functionally with technology, finance, and compliance teams to ensure that earnings processes are aligned with organizational strategy and responsive to industry and regulatory changes.
• Support robust data governance by helping define master data strategies, assisting with metadata standards, and contributing to the accuracy, transparency, and security of contractor earnings data.
• Provide effective leadership and guidance for a high‑performing team, focusing on coaching, development, and fostering a culture of continuous improvement and service excellence for both internal and external stakeholders.

• At least 7 years of progressive experience in contractor earnings operations, financial disbursements, or tax administration, with a minimum of 2 years in a management or team‑lead capacity supporting large‑scale operations.
• Strong knowledge of contractor tax compliance—including U.S. and global reporting—and experience with implementing or optimizing technology solutions that support operational scalability and regulatory adherence.
• Demonstrated experience supporting cross‑functional initiatives involving data governance, compliance, and technology, with the ability to help solve problems and implement sustainable improvements.
• Operational excellence mindset, with hands‑on experience using methodologies such as Lean or Six Sigma to standardize workflows, drive measurable improvements, and reduce risk.
• Excellent leadership, communication, and stakeholder‑management skills, with the ability to build effective partnerships and support a culture of integrity, ethics, and continuous improvement.

Equal opportunity employment:
Walmart is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected characteristic.