Strategic Operations Coordinator, Public Programs and Community Engagement

Job Description

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.

Position Title: Strategic Operations Coordinator, Public Programs and Community Engagement

Position Type: Full-Time

FLSA Classification: Non-Exempt

Division: Public Programs

Department: Learning & Engagement

Reports to: Director of Strategic Operations

Compensation Range: $17.25 - $26.20

Date Reviewed: 1/17/2025

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful.

The Strategic Operations Coordinator is the ideal role for an individual who enjoys collaborative work with others in a fast-paced environment. The Strategic Operations Coordinator is responsible for coordinating large-scale projects and events across the division, identifying, and recommending solutions to operational and administrative process improvements and serving as a liaison with other divisions within the institution regarding the support of Learning and Engagement programs.

Colleagues will rely on this individual for quick answers and dynamic decision making.

In addition, this person works collaboratively with the Strategic Operations Manager and the Director of Strategic Operations across the program areas of the Learning and Engagement division to ensure the efficiency of shared systems and operations.

• Coordinates the day-to-day operations and administration of assigned program areas within the Learning and Engagement division and provides proactive support to the Strategic Operations Manager
• In collaboration with the Strategic Operations Manager, serves as an advisor and expert on administrative and operational matters across the division
• Works in partnership with program staff to plan, organize, and facilitate programs
• Coordinates implementation and maintenance, in collaboration with the Strategic Operations Manager, of project management tools, templates and systems across the division
• Observes, reviews, and analyzes processes to identify inefficiencies and improvements to be made
• Serves as project manager for large-scale projects and events across the Learning and Engagement division or various special projects from the office of the Chief Learning and Engagement Officer
• Works in partnership with program staff to ensure all event-related information is obtained, all policies and procedures are followed, event timelines are accurate and followed, and all information regarding set-up, audio/visual, and staffing needs are communicated
• Gathers, develops, furnishes, and maintains accurate data, records, and files of departmental programs, activities, and operational expenses to, reporting, and budget preparations
• Assists the Strategic Operations Manager in creating and monitoring budget plans and proactively finds ways to reduce costs
• Monitors ticket sales, attendance reports, financial statements, and other performance data to gauge impact and productivity
• Liaises with other departments including Finance, Advancement, Communications and Special Events to ensure the delivery of Learning and Engagement programs are supported
• Coordinates assembly and distribution of art kits, tote bags and other packaged items
• Provides on-site event support for large programs and as needed for others, which may include nights and weekends.

• Special projects as assigned
• Web…