Manager, Technology Operations - Marketplace Payment Operations

Bentonville, AR

Multiple locations

R-2661085

Bentonville, AR: $80,000 - $155,000/yr

Sunnyvale, CA:
The pay range will be discussed during the hiring process

Regular/ Permanent

Role summary:

The
Manager,Marketplace Payment Operations leadsday-to-daypaymentoperationsacrossassignedareas,ensuringreliableexecution,effectivesellerresolution,andstrongoperationalperformance.

Thisrolemanagescomplexpaymentissuesandescalations,drivesprocessandcontrolimprovements,andpartnerswith

Product,Engineering,Risk,Finance,Legal,Compliance,Seller Support,andpaymentpartners.

The Managerusesdataandoperationalinsightstoidentifyopportunities,influenceproductandautomationsolutions,andsupportscalablepaymentcapabilities.

Therolealsoleadscross-functional initiatives,supportsnewmarketandcapabilityreadiness,anddevelopsassociateswhilefosteringacultureofownership,collaboration,andcontinuousimprovement.

The Payments Operations team leads the strategy and execution of Walmart Marketplace Payments, ensuring secure, scalable, and seamless payment experiences. Collaborating with Product, Engineering, Seller Risk, Legal, Finance, and Seller Support, the team manages financial, compliance, and reputational risks. It drives operational excellence through automation, process governance, analytics, and proactive seller support across the payments lifecycle. Emphasizing strong program management, stakeholder communications, and business operations, the team delivers impactful technology solutions aligned with organizational goals, fostering a collaborative environment focused on continuous improvement and operational success.

• Own Marketplace Payment Operationsacrossassignedareas ,ensuringaccurateexecution,timelysellerresolution,andoperationalperformance.
• Managecomplexpaymentissues,incidents,andescalationsacross
  
  Product,Engineering,Risk,Finance,Legal,Compliance,Seller Support,andpaymentpartners.
• DriveoperationalexcellencethroughKPIs,SLAs,controls,SOPs,quality,andcontinuousimprovement.
• Identify product,tooling,andautomationopportunitiesthatimprovesellerexperienceandreducemanualoperations.
• Usedataandinsightstoidentifytrends,risks,andimprovementopportunities.
• Leadcross-functionalinitiativesfromplanningthroughdelivery.
• Supportoperationalreadinessfornewpaymentcapabilitiesandmarkets.
• Coachassociatesandfosteraccountability,collaboration,andcontinuouslearning.

• Experienceinpayments,fintech,financial operations,eCommerce/Marketplace,banking,orrelatedoperations.
• Strongoperationalownershipwithdemonstratedabilitytoresolvecomplex,ambiguous,andhigh-impact issues.
• Programmanagementexperienceleadingcross-functional initiatives,milestones,dependencies,andrisks.
• Abilitytotranslateoperationalchallengesintoscalableproduct,process,tooling,orautomationsolutions.
• Stronganalyticalandproblem-solvingskillsusingKPIs,trends,androot-cause analysis.
• Understandingofoperationalcontrols,SOPs,SLAs,quality,and governance.
• Strongstakeholdermanagement,communication,andinfluencingskillsacrosstechnicalandbusinessteams.
• Abilitytomanagecompetingprioritiesinafast-paced environment.
• Experiencecoachinganddevelopingassociates.
• Strong seller/customer-first mindset.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your…