Site Merchandising Specialist

Bentonville, United States | Posted on 04/15/2023

The Contingent Plan is actively recruiting an experienced ecommerce professional for a client based in the Bentonville area. This is a temporary assignment that is expected to last 3 months. This is an immediate need and the client will move quickly with the right candidate. The role is onsite, so only local candidates will be considered at this time. Sorry, no sponsorship available.

• Collaboration:
  Collaborating with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.
• Continuous Improvement and Support Strategy:
  Performing in-depth ongoing analysis of partner operations to track performance, identifying inefficiencies and inform product and tools roadmap.
• Determining areas of improvement for partner operations and related tools and systems.
• Identifying and analyzing trends to identify root cause of medium to high complexity issues
• Developing recommendations for solutions and proposes implementation plans for proposed solutions.
• Partner Support and Resolution:
  Providing second-level and/or executive escalation support by collaborating with both internal and external partners to identify issue root causes, determining solutions and ensuring issue resolution for medium to high complexity issues
• Regularly coordinating with cross functional teams to ensure issue resolution
• Tracking and managing tickets to ensure timely and agreed upon resolutions
• Promptly escalating unresolved tickets.
• Identifying opportunities to improve site experience, augment operations and enhance data delivery – You’ll dive deep into business problems and create recommendations for internal stakeholders to enhance customer experience, optimize processes and increase traffic, sales & conversion.
• Possess knowledge around on-site metrics and ways to drive change – you’ll be a key member of the team in supporting business decisions in the moment and for future ways of working.

Bachelor degree in a related field or equivalent experience in Business, Marketing or related field.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with VLOOKUPs and Pivot tables is required
Adaptable and demonstrates initiative in a fast-paced environment with competing priorities
Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
Experience in any combination of retail and omni-channel operations, or eCommerce logistics is a PLUS