Senior Director, Business Strategy- Renewal

(USA) Senior Director, Business Strategy
- Renewal

Bentonville, AR

2101 Se Simple Savings Dr
Bentonville, AR

R-2678137

$130,000 - $260,000/yr

Regular/ Permanent

As Senior Director, Membership at Sam’s Club, you will lead a significant area of our membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies that grow and retain our member base, strengthen loyalty, improve the member experience, and deliver sustainable business performance. This role requires a strong understanding of how member behavior, pricing, benefits, engagement, renewal, and membership economics work together to create long-term value.

You will translate membership strategy into clear priorities, decisions, and measurable business outcomes. About the team:
The Sam’s Club Membership team is responsible for growing and retaining our member base, strengthening the value of membership, and improving the experiences that drive long-term member loyalty. Our work spans member acquisition, engagement, renewal, retention, pricing, benefits, and membership economics. We partner closely with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support to solve complex business challenges and improve outcomes for our members.

As a Senior Director, you will lead through a team of Directors and Senior Managers while working across the organization to deliver meaningful business results.

• Lead membership strategy: Set direction and priorities and translate strategy into measurable outcomes.
• Drive growth and retention: Improve acquisition, engagement, loyalty, renewal, and retention based on member behavior and performance.
• Own membership economics: Balance growth, churn, membership income, pricing, benefits, lifetime value, and ROI.
• Strengthen the membership proposition: Improve products, services, benefits, pricing, tiers, and experiences.
• Lead complex decisions: Guide membership strategy, partnerships, investments, and business transformation.
• Turn insights into action: Use member, financial, and operational data.
• Build partnerships: Align cross-functional teams.
• Develop leaders: Coach Directors and Senior Managers and build the talent pipeline.

• Business experience: Bachelor’s degree in a relevant field with 10 years of relevant experience, or 12 years without a degree.
• Leadership experience: At least five years leading managers, including Senior Managers or Directors.
• Membership expertise: Experience in a scaled membership, subscription, loyalty, or recurring-revenue business, owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value.
• Strategic and financial acumen: Use member behavior, business performance, and financial insights to make tradeoffs and improve results.
• Cross-functional leadership: Lead complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support.

At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• -Health benefits include medical, vision and dental coverage
• -Financial benefits include 401(k), stock purchase and company-paid life insurance
• -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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