Manager, Business Support

Role summary: The (USA) Manager, Business Support leads the development and execution of quality improvement initiatives to enhance operational performance and financial accuracy. This role oversees strategic project implementation, evaluates processes for continuous improvement, and manages key performance metrics to support informed business decisions. Collaborating across teams, the manager drives operational excellence while fostering strong stakeholder relationships. Additionally, this position provides leadership and development opportunities for associates, ensuring compliance with company standards and promoting a culture of accountability, integrity, and high performance aligned with Walmart’s mission and values.

About the team: The Hierarchy team is dedicated to creating and maintaining a consistent, accurate, and scalable financial reporting hierarchy that supports effective business management. The team connects product classification with financial structures, ensuring proper item alignment and governance. Responsibilities include managing hierarchy rules, executing structure changes, supporting business restructures, and collaborating across Merchandising, Finance, Pricing, Analytics, and Technology. As the team transitions to the Omni Financial Hierarchy, efforts focus on simplification and modernization by reducing legacy processes and leveraging AI and automation to enhance accuracy, speed, and self-service capabilities.

What you'll do:

• Developandimplementqualityimprovementprocessestoenhanceoperationalperformanceandfinancialaccuracy.
• Evaluatebusinessoperations,conduct audits,andensurecorrectiveactionsaddressqualityissueseffectively.
• Collaboratewithteamstoassessstrategicinitiatives,determinecapacityneeds,andoverseeintegrationplans.
• Monitorandreportkeyperformancemetrics,identify trends,andrecommendimprovementstosupportbusinessdecisions.
• Manageprojectsbycoordinatingschedules,budgets,risks,andcompliancewithregulations.
• Buildandmaintainrelationshipswithstakeholderstosupportbusinessgoalsandcontinuousimprovement.

What you'll bring:

• Provenexperienceinmanagingqualityimprovementprocessesanddrivingoperationalperformanceenhancements.
• Strongprojectmanagementskillswiththeabilitytoleadstrategicinitiativesandmanageschedules,budgets,andrisks.
• Expertiseinanalyzingbusinessmetrics,identifying trends,andrecommendingactionableimprovements.
• Effectivecommunicationskillstocollaboratewithstakeholdersandconveybestpracticesandcorrectiveactions.
• Proficiency in Profitand Lossmanagementandapplyingcontinuousimprovementmethodologiestooptimizeresults .

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see  .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.…