Group Director, Technology Operations - Marketplace Transformation & Performance

Position Summary

Walmart Marketplace is seeking a strategic, results-driven leader to drive business transformation, operational excellence, and cross-functional execution. This highly visible role will partner closely with senior leadership to solve complex business challenges, improve performance, and implement scalable solutions that support long-term growth.

The ideal candidate combines strategic thinking with hands-on execution, bringing structure to ambiguity, influencing stakeholders, and driving measurable business outcomes.

About the Team

Walmart Marketplace is one of the fastest-growing areas of our eCommerce business, connecting millions of customers with an expanding assortment of products from trusted sellers and brands.

The Marketplace Transformation & Performance team is focused on solving high-priority business challenges, improving operational efficiency, and accelerating strategic initiatives. Initially focused on optimizing the Seller Acquisition Funnel, the team will evolve to address additional opportunities across Marketplace.

What You’ll Do

• Drive Business Transformation: Lead high-impact initiatives that improve operational performance, solve complex business problems, and deliver sustainable results.
• Own Operational Excellence: Identify inefficiencies, establish performance management mechanisms, and drive accountability across cross-functional teams.
• Lead Strategic Execution: Translate business priorities into actionable plans, aligning Product, Technology, Operations, and business stakeholders to accelerate outcomes.
• Partner with Executive Leadership: Support strategic planning, business reviews, prioritization, and data-driven decision-making across the organization.
• Enable Innovation: Identify opportunities to leverage technology, automation, and AI to improve efficiency and organizational effectiveness.
• Build High-Performing Teams: Develop and lead a team of strategic and operational professionals, fostering a culture of ownership, collaboration, and continuous improvement.

What You’ll Bring

• Extensive experience leading large-scale business transformation, operational excellence, or strategic initiatives within complex organizations.
• Proven track record of owning business performance, driving measurable improvements, and delivering sustainable operational results.
• Demonstrated success leading high-performing teams and influencing senior executives across highly matrixed, cross-functional environments.
• Strong experience owning and partnering with Product, Technology, and Operations teams to solve complex business challenges and accelerate execution.
• Exceptional strategic thinking, analytical problem-solving, and executive communication skills.
• Ability to navigate ambiguity, establish organizational structure and accountability, and translate strategy into measurable business outcomes.

Minimum Qualifications

• Bachelor’s degree in Business, Engineering, Technology, Operations, or a related field and 10 years of experience in business operations, transformation, technology operations, program leadership, or a related area;
  OR
• 12 years of relevant professional experience.
• Demonstrated experience leading teams and owning large-scale, cross-functional business initiatives.

Preferred Qualifications

• MBA or other advanced degree in a relevant field.
• Experience leading enterprise-wide transformation, operational excellence, or strategic business operations functions.
• Experience in Marketplace, eCommerce, technology platforms, or similarly complex, fast-paced environments.
• Proven success leading senior-level teams and influencing executive stakeholders across Product, Technology, and business functions.
• Track record of building scalable operating mechanisms and…