Seasonal Event Staff, Guest Experience Operations

Seasonal Event Staff, Guest Experience Operations (2026)

Join to apply for the Seasonal Event Staff, Guest Experience Operations (2026) role at Crystal Bridges Museum of American Art

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non‑profit charitable organization.

Position Title: Seasonal Event Staff, Guest Experience Operations

Position Type: Part‑Time –20/+20

FLSA Classification: Non‑Exempt

Division: Operations

Department: Guest Experience Operations

Reports to: Venue Operations Manager

Compensation Range: $15.00 – $20.76

Date Reviewed: December 19, 2024

Event Staff are a vital part of providing quality Guest Experience at events at both Crystal Bridges and the Momentary. The ideal team member is passionate about events and creating unforgettable experiences for our guests while enriching our community. In order to provide a world‑class experience, Event Staff will be trained in crowd management, , bag check, ticket scanning, and related skills.

The role is flexible and focused on supporting events at both locations, with shifts ranging from 4 to 10 hours. This seasonal position begins in January and ends in early November, with most shifts on nights and weekends but some during the day as needed. Staff are required to work at least one shift each quarter; exceptions may be made for school schedules or slower months.

• Present a welcoming demeanor to all guests and provide appropriate information as necessary.
• Provide excellent guest service to members, guests, and colleagues across both institutions.
• Interact with the public in a courteous and respectful manner while upholding institution policies and event‑specific guidelines.
• Remain flexible, demonstrating skills in guest experience, communication, and problem solving, and adjust to situations as they occur.
• Observe and report any concerns of criminal activity, fire, and safety hazards in public and non‑public spaces.
• Communicate effectively with Guest Experience Operations Supervisors to ensure all issues are responded to efficiently.
• Remain observant throughout incidents and provide information to responding supervisors to assist with incident reporting.
• Validate identification of guests, staff, and contractors to restrict access to authorized individuals only.
• Adapt to changing environments and multiple priorities.
• Follow written and verbal instructions and communicate well with others.
• Work at a variety of events (concerts, culinary activations, weddings, festivals, etc.) providing support such as , metal detection, bag checks, serving guests, ticket scanning, answering questions, and creating a positive guest experience.

• Attend all necessary staff meetings and communicate concerns as well as solutions.
• Proactively seek and obtain information regarding Crystal Bridges and the Momentary policies, promotions, activities, and events to provide high‑level customer service.
• Become familiar with buildings, grounds, and community to provide appropriate information and direction to guests.
• Check email and other required applications or programs for schedule updates and notifications.
• Report to work punctually, dressed in a clean, pressed, approved uniform, and fully prepared for each shift.
• Perform all other departmental duties as assigned within the scope of responsibility and required skills.

• High School Diploma or GED preferred; associate degree preferred.
• Enthusiasm about being a team member at a visitor‑centered performance venue.
• Excellent attendance and punctuality; works evening and weekend hours.
• Patient, flexible, energetic, and focused on delivering exceptional guest experience.
• Ability to multi‑task and be a team player.
• Uses good judgement and recognizes customer service concerns.
• Good command of general computer applications and basic math.
• Minimum six months of experience in customer service or related industry preferred.
• Good verbal and written…