Director, Care Model

Heartland Whole Health Institute is a non-profit that addresses physical, mental, emotional, and social well-being by working with health systems, employers, and communities to redesign health care delivery.

Job Description:

Job Title: Director, Care Model

Reports to: Vice President, Chief of Value-Based Initiatives

FLSA Classification: Exempt
Location: Bentonville, Arkansas (On-site)

Date Reviewed: 12/10/2025

The Director, Care Model provides senior leadership and plays a strategic role in the development and implementation of innovative care models across both in-person and virtual platforms. The role partners closely with health systems, providers, and other stakeholders to design, refine, and operationalize scalable care pathways that support HWHI’s mission to transition health care from a fee-for-service environment to a value-based environment.

This work advances improved patient outcomes, enhances care coordination, and reduces health care costs in Northwest Arkansas and beyond.

This role directly contributes to research, program development, and care model innovation to inform and advance whole health and value-based care strategies. While HWHI does not provide direct clinical care, the position requires a licensed RN with substantial experience in clinical practice, program implementation, value-based care, and cross-functional project leadership. The Director plays a critical role in translating evidence-based practices and whole health principles into actionable, system-level models that can be adopted across diverse care settings.

The Director is responsible for developing programs and formulating care pathways, as well as leading the training, guidance, and support of health systems throughout implementation. This includes a focus on high-quality, patient-centered care delivery aligned with whole health principles. The role encompasses strategic program development, cross-disciplinary training, technology and workflow integration, data-driven quality improvement, and broad stakeholder engagement in close collaboration with internal teams and external health system partners.

• Lead the design, development, and implementation of value-based care (VBC) programs focused on clinical effectiveness, cost-efficiency, whole-person wellness, and positive patient outcomes.
• Develop and operationalize evidence-based care pathways, workflows, and protocols, that integrate whole health principles across clinical and virtual care settings.
• Provide strategic leadership to partner organizations adopting new care models, guiding them through readiness assessments, workflow redesign, care coordination strategies, implementation planning, and change management.
• Develop and deliver structured training, coaching, and implementation support for clinical and operational teams to ensure consistent adoption and adherence to VBC models and protocols.
• Monitor fidelity to care models, identify barriers to adoption, and support corrective action, optimization, and continuous improvement cycles.
• Serve as Care Model Lead for HWHI’s longitudinal study of a comprehensive whole health program to improve cardiometabolic disease management, including, but not limited to, contributing to research project implementation and design, supervising program partners to ensure implementation fidelity, and analyzing programmatic data against KPI metrics.

• Serve as a key facilitator in the integration of whole health approaches to clinical care.
• Lead the integration of whole-person health concepts into clinical workflows and care delivery strategies.
• Educate and support staff, providers, and care teams in applying chronic disease prevention and reversal models aligned with whole-person care.
• Train health systems to promote coordination between patients, families, providers, and community partners to ensure comprehensive care planning.

• Establish KPI frameworks, performance measures, and evaluation criteria to assess care model effectiveness, implementation fidelity, and…