Senior Analyst, Business Support

Join to apply for the Senior Analyst, Business Support role at Walmart
.

This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $95,000.00/yr

Work on a team of Salesforce Admins performing routing admin tasks and user access management.

Providers Business Support to cross‑functional Marketplace Business and Seller Support Teams. User and Seller-related trouble ticket support and resolution, UAT and business requirement gathering support, and data update‑related tasks with the Salesforce Ecosystem.

• Troubleshoots problems by identifying issues, recording problems; distinguishing problems that can be solved internally from those that need to be directed externally to other teams; identifying training needs; and correcting data issues.
• Supports the execution and implementation of strategic initiatives by evaluating processes and procedures for potential improvement opportunities; working with relevant teams to evaluate initiatives and determining plan capacity and capabilities needed for growth; executing integration plans for strategic initiatives' support of operations; and using metrics to track accuracy and performance to ensure continuous improvement.
• Supports projects by contributing to the team; maintaining project schedules and budgets; mitigating project risks; ensuring compliance with internal and external regulations; understanding project strategy; and working on milestone objectives.
• Reports business area information by analyzing and reporting metrics; identifying trends and errors; identifying and recommending opportunities for improvement; determining performance; and creating reports to provide recommendations to support business decisions.
• Demonstrates up‑to‑date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

• 0‑1 year of experience in Hardware/Software troubleshooting
• 0‑1 year of experience in Customer Support Experience

• CRM experience and/or certification
• Salesforce Admin Certification
• IVR/Softphone Admin experience
• Any other previous system or software administration experience
• Strong tech implementation/troubleshooting background
• Strong analytical skills
• Experience supporting multiple projects and supporting various business initiatives
• Experience building reports or dashboards in any system
• Previous contact center experience

Respect the individual:
Demonstrates and encourages respect for others, drives a positive associate and customer‑member experience for all, embraces differences in people, cultures, ideas and experiences, and supports workplaces where associates feel seen and connected through a culture of belonging.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart’s values, and leads by example to foster our culture.

Serve our Customers and Members:
Delivers results while putting the customer‑member first and applying an omni‑merchant mindset.

Strive for Excellence:
Consistently raises the bar, seeks to improve,…