Technology Operations – VOX; Voice

Staff, Technology Operations – VOX (Voice of the Experience)

Location: 702 SW 8th St, Bentonville, AR 72716, United States

Pay Range: $90,000.00/yr - $/yr

We help leaders across the enterprise understand and act on behalf of customer and associate experiences by harnessing data, insights, and storytelling. This role sits at the intersection of analytics, strategy, and leadership—helping to unlock growth by translating complex data into clear, actionable narratives that drive change.

• You Thrive in Ambiguity:
  Apply structure and frameworks to accelerate results end to end.
• You’re a Problem Solver:
  Rapidly create sustainable, practical solutions in real time.
• You Have a Data-Driven Mindset:
  Comfortable working with complex datasets and surfacing insights that matter.
• You’re a Storyteller:
  Build compelling narratives that resonate with senior leaders and cross-functional partners.
• You’re Accountable:
  Lead initiatives with measurable outcomes in growth, stability, or performance.
• You’re a Collaborator:
  Influence without authority, aligning diverse stakeholders around a shared vision.
• You’re Entrepreneurial:
  Bring energy, creativity, and desire to shape the future of VOX.

• Driving VOX initiatives from end-to-end, ensuring insights are translated into enterprise action.
• Partnering with Product, Data Science, Analytics, Design, eCommerce, and Operations teams to bring clarity and focus to enterprise priorities.
• Transforming raw data into structured insights that influence enterprise-wide decision‑making.
• Building business cases and ad‑hoc analyses to elevate the “voice of the experience” across the enterprise.
• Defining approaches that reduce friction, resolve defects, and enhance customer and associate experiences.
• Measuring success with clear metrics, surfacing opportunities, and identifying gaps that matter most.

• Bachelor’s degree in Business Administration, Operations Management, Computer Engineering, Supply Chain, or a related field.
• 3–5 years’ experience in program management, analytics, strategy, or related fields.
• Experience creating strategic frameworks, managing cross‑functional initiatives, and delivering results.
• Strong experience with data storytelling and presenting insights to leadership audiences.

• Experience with analytics and visualization tools (SQL, Python, R, Power BI, Tableau, Looker).
• Background in strategy, consulting, customer experience, or operations management.
• PMP certification or equivalent program management experience.
• Advanced education (MBA, Master’s, etc.) is a plus, but not required.

We offer competitive pay, performance‑based bonuses, and a comprehensive benefits package, including health care, 401(k), paid time off, and educational opportunities.