Site Reliability Operations III

Overview

Position Summary...

What you ll do...

Title: Site Reliability Operations III About the team: The Command & Control Center is the nerve center for Walmart Global Technology. On the Logistics Support team, we proactively monitor critical supply chain applications and infrastructure, providing early warnings and rapid response to potential disruptions. Our team ensures seamless operations by swiftly mitigating incidents and leveraging advanced automation and AI-driven monitoring to keep Walmart’s supply chain resilient and efficient.

What you ll do:

• Monitor and alert on software or system performance, determining thresholds for monitoring metrics and triggers alerts based on thresholds
• Supervise specific procedures to proactively check the health of applications and infrastructure, including a variety of operating systems, hardware, and software
• Investigate and diagnose incidents to restore a failed IT service as quickly as possible and within specified SLAs
• Document troubleshooting steps and service restoration details for knowledge management
• Liaison between Tech and external support to resolve escalated incidents and ensure timely closure
• Record and classify received incidents and undertake immediate corrective action for moderate complexity queries under moderate supervision
• Research and recommend alternative actions for incident resolution
• Contribute to command-and-control related activities focused on restoration of complex outages
• Conduct complex maintenance procedures for applications independently
• Monitor and evaluate the performance of the application by tracking and analyzing appropriate metrics
• Perform maintenance (corrective, adaptive, perfective) and re-engineering activities
• Analyze application logs, maintenance activity data, performance data, and provide analysis
• Evaluate change requests to identify those which are valid and feasible
• Troubleshoot performance and availability bottlenecks for assigned application independently
• Triage to detect and determine symptom versus cause of defects
• Actively provide data for and participate in RCA
• Build, maintain, and enhance effective internal and external partnerships
• Influence technical outcomes and assist in communicating shared goals with diverse groups and parties
• Identify and address additional partner technical needs and educate them on value creation
• Communicate with other individuals or teams to solve shared business problems cooperatively
• Bring ideas and technical solutions proactively to business partners and stakeholders

What you ll bring:

• Strong communication and interpersonal skills
• Experience with Jira, Looper, and Kubernetes
• Familiarity with Grafana and ability to write queries (PromQL)
• Git Hub experience
• Database knowledge is preferable but not required
• Ability to work independently and make decisions with guidance
• Comprehension of changes to methodologies and resources, and ability to articulate the same
• Experience with cloud applications and ability to pull logs
• Strong analytical and problem-solving skills
• Ability to work collaboratively with cross-functional teams
• Experience with incident management and troubleshooting
• Strong technical skills, including proficiency in monitoring and alerting, incident management, and Dev Ops orientation

Immigration sponsorship is not available for this role

About Walmart Global Tech:

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert s and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption.

People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to…