Manager, Technology Operations - Ship

Position Summary

What you'll do

Manager, Delivery Programs and Performance

Walmart is seeking a Manager, Ship with Walmart Delivery Programs and Performance to join our growing and fast-paced eCommerce Marketplace team focusing on the Seller-Fulfillment Services (SFS) business. If you are passionate about an entrepreneurial role which has high relevance, visibility and impact as well as regular interactions with Walmart executives, then this might be the right opportunity for you! In this role, you will be responsible for growing our existing Ship with Walmart (SWW) program and launching new ground-breaking capabilities to provide a cohesive world-class delivery experience for our Marketplace sellers and buyers.

The Walmart US eCommerce Marketplace team builds products that connects sellers across the world to buyers shopping our marketplaces, enabling access to our customers to over 350M+ items and growing selection. Excellence in the end-to-end shipping and delivery experience is the cornerstone of our promise to our sellers and buyers. In this role, you will collaborate across external service providers (carriers, freight forwarders, fulfillment service providers), Strategy, Product, Engineering, Operations, Analytics, Procurement, and other internal partners to build transportation solutions that provide our sellers with a choice of affordable shipping services and for our buyers, a best-in-class delivery experience.

The Ship with Walmart Delivery Programs and Performance Manager will be responsible for Walmart’s delivery reliability and operational continuity within the SWW business team. This role ensures that every package delivered through Walmart’s network meets the highest standards of timeliness, quality, and service consistency. This role will also serve as the operational owner of business continuity, coordinating carrier performance, resolving outages, and collaborating with analytics and product partners to drive measurable improvement in speed and On Time Delivery (OTD) metrics.

A successful manager within this role will be able to manage the short-term tactical performance of the SWW program while also focusing on building the long-term capabilities to increase SWW’s value proposition to customers, sellers, and Walmart.

Key Responsibilities

Program Management & Cross-Functional Leadership

• Lead end-to-end program management for delivery-performance initiatives, new capability launches, and cross-carrier enhancements within the SWW ecosystem.
• Drive alignment across Product, Engineering, Strategy, and Operations to ensure clear requirements, roadmap clarity, and coordinated execution.
• Establish program governance, operating mechanisms, and reporting frameworks to provide visibility into program status, risks, and milestones.
• Translate operational and customer insights into structured program plans that inform product strategy and future enhancements.

Delivery Reliability & Operational Excellence

• Own OTD, speed, and delivery-reliability metrics across all carriers and sellers participating in SWW.
• Lead daily performance reviews, defect triage, and incident management routines to ensure operational continuity and SLA adherence.
• Coordinate responses to outages and service disruptions, driving rapid recovery and clear cross-team communication.
• Monitor and refine key KPIs for reliability, downtime, defect rates, and root-cause categories, ensuring they ladder up to strategic goals.

Analytics, Insights & Process Improvement

• Partner with analytics, data science, and product teams to identify performance levers, build measurement frameworks, and validate improvements.
• Analyze carrier, seller, and system-level data to identify trends, prioritize opportunities, and develop structured action plans.
• Drive continuous improvement by integrating learnings from escalations, defects, and post-mortems into updated processes and product requirements.
• Champion operational excellence by identifying gaps, creating repeatable frameworks, and building scalable processes to support growth.

Stakeholder Communication & Executive Reporting

• Represent SWW delivery performance in leadership forums, program reviews, and…