Manager, Operations-App Defects & Platform Stability; Last Mile Delivery

Position Summary

The Platform Stability team ensures a reliable, high-quality experience for all Spark Driver app users. We proactively detect, triage, and resolve app defects across the full driver workflow, collaborating closely with Engineering, Product, QA, and Operations. Our governance framework reduces critical risks, strengthens release quality, and protects driver trust. If you excel in fast-paced, cross-functional environments and enjoy leveraging AI-powered tools to improve app quality, this role is an ideal fit.

• Detect & Investigate App Defects: Monitor alerts, telemetry, and user feedback to identify, validate, and triage defects. Document findings and communicate severity and impact to technical stakeholders.

• Support Pre-Release Quality: Participate in testing cycles, confirm that high-priority issues are resolved, and ensure releases meet readiness and sign-off requirements.

• Enable Cross-Functional Issue Resolution: Partner with Engineering, Product, and Operations to provide detailed context, reproducible examples, and clear escalation paths to speed up root-cause resolution.

• Use AI Tools to Increase Efficiency: Apply platforms such as ChatGPT, Microsoft Copilot, and other automation solutions to summarize defect patterns, streamline communication, and accelerate log and telemetry analysis.

• Maintain Operational & Jira Hygiene: Create and update defect tickets with clarity and completeness. Promote best practices and support team members in maintaining accurate documentation.

• Report & Communicate: Produce summaries of defect trends, risks, and progress. Deliver clear, actionable updates to leadership using AI-assisted reporting methods.

• Review Features & Assess Launch Risks: Participate in feature reviews, identify operational or stability risks, and ensure new features launch with the right safeguards in place.

• Experience: 4+ years in platform operations, product operations, QA/UAT coordination, mobile app release management, or consumer technology support.

• Analytical
  
  Skills:
  
  Ability to interpret structured and unstructured signals including logs, dashboards, telemetry, and user-reported issues.

• Tools Knowledge: Hands-on experience with defect management workflows and tools (e.g., Jira, Air Table, Tech Pod) and comfort using AI productivity tools such as ChatGPT or Copilot.

• Communication: Strong written and verbal communication skills with the ability to translate technical symptoms into clear operational insights for senior audiences.

• Collaboration: Demonstrated ability to work cross-functionally and influence Engineering, Product, and Support teams.

• Technical Understanding: Knowledge of mobile app behavior across iOS and Android, feature flag systems, and release and rollout cycles—ideally within gig, delivery, logistics, or mobility platforms.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are…