Senior Technician, Computer
Listed on 2026-01-09
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IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Senior Technician, Computer Support
Job Location s
US-AR-Bentonville
Requisition
# of Openings1
Category (Portal Searching)
Information Technology
Position: Senior Technician, Computer Support
Department: Information Technology
Reporting to: Technical Support Manager
FLSA Status: Exempt
Location: Bentonville, Arkansas
Walton Enterprises is seeking a skilled, highly motivated and entrepreneurial individual to join the team as a Senior Computer Support Technician. The ideal teammate will have the demonstrated ability to support a diverse organization with end user and high touch customer support.
About the Position
We are seeking an experienced and proactive Senior Computer Support Technician to join our Technology team. The ideal candidate will possess advanced technical expertise, a strong sense of initiative, and a natural ability to lead and mentor peers. You'll join a top notch team and will not only provide high-level technical support, but you will also drive improvements, initiate solutions, and contribute to the overall success of the Technology department.
You will be expected to take ownership of complex issues, lead by example, and help foster a collaborative and efficient working environment.
What you will do
You will report to the Technical Support Manager and will provide advanced technical support services for principals, associates, and a multitude of business covering a vast array of disciplines.
Responsibilities
- Manage user accounts and access privileges through Active Directory and identity management tools (e.g., Azure AD, Okta).
- Assist with configuration and deployment of new devices using tools such as Microsoft Intune or JAMF.
- Provide advanced troubleshooting and advanced support for desktop and laptop issues on both Windows and macOS platforms.
- Troubleshoot hardware, software, operating system, and network connectivity problems for internal staff.
- Respond to support tickets via the help desk system and ensure timely resolution or escalation when needed.
- Guide users on best practices, software usage, and efficient troubleshooting steps.
- Troubleshoot VPN, Wi-Fi, LAN, and remote access issues.
- Collaborate with the infrastructure team on resolving local network or firewall-related concerns.
- Set up, image, and deploy computers using automated provisioning tools.
- Manage hardware asset inventory, track device assignments, and coordinate returns and replacements.
- Perform device wipe, reassign, or refresh actions as part of the employee onboarding/offboarding process.
- Collaborate with the Cyber team to remediate vulnerabilities or incidents on endpoints.
- Support productivity tools such as Microsoft 365, Google Workspace, Zoom, Slack, and Adobe Creative Cloud.
- Maintain software licensing and ensure compliance with installation policies.
- Liaise with vendors for escalated software or hardware support cases.
- Create and maintain documentation for troubleshooting processes, knowledge base articles, and internal IT workflows.
- Mentor junior team members and contribute to the continuous improvement of IT support procedures.
- Participate in cross-functional IT projects such as system upgrades, office expansions, or MDM implementations.
- Work closely with other technical teams (e.g., infrastructure, cybersecurity, Dev Ops) to align on initiatives and support needs
Perform daily administration and maintenance of Windows and macOS systems, including updates, patches, and configuration.
Who we are looking for
Qualifications required for your success
- Bachelors' degree in computer science, information technology, engineering, or related field
- 7-10 years hardware and software support experience
- Knowledge of internet security and data privacy principles
- Knowledge of M365 Administration
- Knowledge of Exchange Administration
- Knowledge of Intune Administration
- Knowledge of Apple Business Manager
- Valid driver's license
Additional Helpful Experience Includes
- Relevant certifications preferred
- Microsoft 365 Fundamentals or higher Certification - MS-900
- M365 Modern Desktop Administrator
- M365 Identity and Access Administrator
- M365 Messaging Administrator
- M365 Endpoint Administrator
- Apple Certified Support or IT Professional
- IT teaching and/or…
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