Technology Operations Manager, Data & Analytics

802 Respect Dr
Bentonville, AR

R-2646670

$80,000 - $155,000/yr

Regular/ Permanent

Position Summary...The Manager, Technology Operations is responsible for managing and supporting technology-enabled operational programs from definition through execution. This individual will partner with cross-functional stakeholders to understand business requirements, translate them into operational and technical needs, and drive solutions that improve efficiency, customer experience, and operational performance.
The role requires a strong understanding of data and analytics, including the ability to work with large datasets, identify trends and anomalies, develop actionable insights, and use data to support operational decisions.

Experience with SQL, reporting/visualization tools, or similar analytical capabilities is preferred.
The individual will support the configuration, monitoring, and optimization of operational systems and processes. This may include areas such as store and customer serviceability, geographic coverage, delivery areas/catchments, store mappings, and other location-based or fulfillment configurations. Prior specialized catchment experience is not required; however, candidates should be comfortable learning complex operational logic and using data to understand and optimize geographic or network-based configurations.
The role will also manage multiple initiatives of varying complexity, establish goals and milestones, identify risks and dependencies, track performance, troubleshoot operational issues, and coordinate resolution across Product, Engineering, Operations, Analytics, and other business partners. The successful candidate should be comfortable operating in an evolving environment, solving ambiguous problems, and communicating clearly with both technical and non-technical stakeholders.
Key skills to emphasize:
Program/technology operations management, data analysis and SQL, analytical problem solving, critical thinking, cross-functional stakeholder management, operational configuration and optimization, ability to learn geographic/catchment concepts, and strong communication and execution skills.

What you'll do...

Job Description The Manager, Technology Operations is responsible for managing and supporting technology-enabled operational programs from definition through execution. This individual will partner with cross-functional stakeholders to understand business requirements, translate them into operational and technical needs, and drive solutions that improve efficiency, customer experience, and operational performance. The role requires a strong understanding of data and analytics, including the ability to work with large datasets, identify trends and anomalies, develop actionable insights, and use data to support operational decisions.

Experience with SQL, reporting/visualization tools, or similar analytical capabilities is preferred. The individual will support the configuration, monitoring, and optimization of operational systems and processes. This may include areas such as store and customer serviceability, geographic coverage, delivery areas/catchments, store mappings, and other location-based or fulfillment configurations. Prior specialized catchment experience is not required; however, candidates should be comfortable learning complex operational logic and using data to understand and optimize geographic or network-based configurations.

The role will also manage multiple initiatives of varying complexity, establish goals and milestones, identify risks and dependencies, track performance, troubleshoot operational issues, and coordinate resolution across Product, Engineering, Operations, Analytics, and other business partners. The successful candidate should be comfortable operating in an evolving environment, solving ambiguous problems, and communicating clearly with both technical and non-technical stakeholders. Key skills to emphasize:
Program/technology operations management, data analysis and SQL, analytical problem solving, critical thinking, cross-functional stakeholder management,…