UKG HR Lead

Position: UKG Ready HR Lead
We Are:

We are a global collective of innovators, applying “the New” every day to improve the way the world works and lives. “New” is not simply staying ahead of the curve—it’s redefining it. We operate at the intersection of the impossible and the transformative, turning bold ideas into meaningful outcomes where they matter most.

Join us to help clients unlock hidden value and deliver innovative, impactful solutions. With access to cutting-edge tools, continuous learning opportunities, and a global network of diverse talent, we drive success through a modern business architecture that challenges conventional practices. Our expertise spans more than 40 industries across 120+ countries, impacting millions of lives every day.

You Are:

An experienced UKG HR Lead with a strong track record of delivery, a passion for continuous learning, and a drive to grow and scale our Technology & Operations (T&O) UKG business. You bring deep functional expertise, leadership capability, and a proactive mindset to support both clients and internal teams.

The Work:

As a UKG HR Lead & Escalation Manager, you will partner closely with cross-functional teams to help clients fully realize the value of their workforce management investment. You will play a key role in guiding operations, improving processes, and ensuring governance and compliance across client environments.

Your responsibilities will include:

Supporting and enabling team members to deliver high-quality solutions

Leading the rollout of new processes and identifying opportunities to improve existing workflows

Conducting audits to drive efficiency, accuracy, and compliance Maintaining governance standards and facilitating administrative oversight

Job Responsibilities:

Functional Knowledge:

Strong experience with HR processes

Escalation Management:

Ability to support all aspects of configuration, implementation, enhancement, and escalations

Documentation & Training:

Develop comprehensive functional and technical documentation, including training materials and implementation plans

Data Analysis & Communication:

Analyze complex data sets and present insights in a clear, compelling manner to stakeholders

Thought Leadership:

Drive continuous improvement by developing new processes, methodologies, and tools based on practical experience and best practices

Team Development:

Provide mentorship and knowledge transfer to consulting teams Governance & Compliance:

Lead escalation governance meetings and ensure all reporting and compliance requirements are met Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s What You Need:

Minimum of 3 years of hands-on experience with UKG Ready HR Core and Value Add Modules (Performance, Compensation, Benefits, People Analytics, ACA, and Learning)
Minimum of 3 years of advanced experience in U.S. HR compliance, including federal regulations and best practices

Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Bonus Points If:

You have team lead experience

You have experience working with offshore teammates

You have UKG Ready Certifications You have led customer escalations

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/20/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage,…