Embedded Program Manager

At Alert Media
, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

The Embedded Program Manager provides dedicated operational support for Walmart's emergency mass notification platform (Alert Media). This role partners closely with Walmart's Emergency Communications Team and Global Security Operations Center (GSOC) to maintain platform health, support restricted and full administrators, resolve technical issues, and ensure the platform is configured to support emergency operations.

While the Walmart Senior Manager owns the overall program strategy, governance, and roadmap, this position is responsible for the tactical execution and day-to-day upkeep of the platform and serves as Alert Media's embedded strategic partner for platform governance.

• Serve as the primary day-to-day system administrator for Walmart's Alert Media platform.
• Manage users, permissions, groups, templates, and platform configurations.
• Validate user data and organizational structures.
• Support platform configuration changes and feature enhancements.

• Monitor platform health and proactively identify operational issues.
• Conduct routine system health checks and administrative audits.
• Ensure the platform remains ready to support emergency activations.
• Validate existing and new associate data in the platform.

• Troubleshoot platform issues for Walmart administrators and business users.
• Resolve user access, configuration, and notification delivery issues.
• Coordinate with Alert Media Support and Engineering to resolve complex technical issues.
• Document issues, resolutions, and recommended improvements.

• Deliver onboarding and refresher training for platform administrators.
• Develop and maintain job aids, SOPs, and training documentation.
• Provide guidance on platform administration and best practices.
• Support notification exercises and administrator readiness.
• Identify opportunities to improve platform performance and user experience.
• Assist with testing new features, validating platform enhancements, and deploying new integrations.
• Support operational readiness and KPI reporting.
• Support initiatives to import targeted associate data globally.

• Serve as Alert Media's dedicated operational resource for Walmart.
• Partner closely with Walmart's GSOC and Emergency Communications Team.

• 5+ years in enterprise SaaS, across technical account management, program management, or customer success in a client-embedded or dedicated account capacity.
• Demonstrated ability to operate independently at a client site within a large, decentralized, matrixed enterprise organization; experience navigating dual-organization reporting dynamics is a strong plus.
• Self-motivated and action-oriented, with the independence to operate effectively without daily on-site Alert Media team presence.
• Excellent project management skills with proven ability to prioritize competing tasks and stakeholders across two organizations.
• Comfort with technical platform administration depth (user/permission management, integrations, data validation) rather than pure relationship management.
• Skilled at applying AI and emerging technologies to synthesize information, improve decision-making, enhance communication, and drive customer outcomes while maintaining strong judgment and empathy.
• Experience supporting a security, emergency management, or crisis communications function is a strong plus.
• Ability to pass the required background check and clearance processes across Walmart and Alert Media.

Location: This is a role that will be based in Bentonville, AR or Austin, TX requiring frequent travel to Bentonville, AR.

Sponsorship: Alert Media does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

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