Senior Director, Technology Operations

We are seeking a highly skilled Technology Operations & Strategy leader to join our dynamic team. This role offers a unique opportunity to shape and execute the technology strategy that enables Walmart Claims Services (WCS) while ensuring the stability, performance, and continuous improvement of critical business platforms. You will work at the intersection of technology, data, process transformation, automation, and AI, translating business needs into scalable solutions that drive operational excellence and business outcomes.

Walmart Claims Services (WCS) delivers claims management and risk-related services that help protect our customers, associates, and business across Walmart U.S. and Sam's Club. Our team enables this mission by delivering and evolving the technology ecosystem that powers claims operations, including core platforms, system integrations, data capabilities, automation, analytics, and emerging AI solutions. Working closely with Operations, Product, Engineering, Data Enablement, and external partners, we connect strategy to execution by modernizing technology, improving workflows, and enabling smarter, data-driven decision making.

This role is critical in driving alignment across stakeholders and ensuring technology investments deliver measurable business value.

• Lead the support, optimization, and continuous improvement of core business platforms and technology solutions that enable claims operations.
• Develop and execute technology strategies, roadmaps, and transformation initiatives that improve operational efficiency, automation, data accessibility, and user experience.
• Translate business problems and opportunities into technology solutions by partnering with Product, Engineering, Data, and vendor teams.
• Drive system integrations, process improvements, and AI-enabled capabilities that create a more connected and intelligent technology ecosystem.
• Lead complex cross-functional initiatives by establishing delivery plans, success measures, risk mitigation strategies, and stakeholder alignment.
• Manage vendor relationships and oversee system enhancements, issue resolution, compliance requirements, and operational performance.
• Leverage data, analytics, and business insights to support decision-making and communicate progress, risks, and outcomes to senior leadership.

• 7+ years of experience in technology operations, business strategy, transformation, consulting, PMO, systems implementation, or related cross‑functional leadership roles.
• Strong understanding of enterprise business processes and experience using technology, data, analytics, automation, and AI to drive operational improvements.
• Experience leading complex initiatives involving system implementation, platform support, process transformation, vendor management, or ecosystem integration.
• Hands‑on experience with Generative AI tools and platforms (e.g., Copilot, Wibey, Code Puppy, Semantic Search, RAG, LLMs) or demonstrated ability to quickly learn and apply emerging technologies.
• Proven ability to translate complex business problems into technology-enabled strategies, decision frameworks, and executable solutions.
• Strong understanding of technology operations, systems integration, governance, compliance, and risk management principles.
• Exceptional analytical, storytelling, and executive communication skills.
• Demonstrated success influencing senior leaders and driving alignment across diverse stakeholders in ambiguous, fast‑paced environments.

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits…