Project Manager, Marketing Operations

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.

Position Title

Project Manager, Marketing Operations

Position Type

Full Time

FLSA Classification

Exempt

Department

BEAT

Reports to

Senior Director, Marketing Operations

Date Reviewed

12/19/2025

About Crystal Bridges & The Momentary

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non‑profit charitable organization with free admission.

The Momentary is a contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful.

You belong here: make the most of this moment.

Position Summary

The Project Manager, Marketing Operations is responsible for managing the intake, planning, execution, and delivery of marketing and communications projects across Crystal Bridges and the Momentary. Reporting to the Senior Director of Marketing Strategy & Operations, this role serves as the operational backbone for the Brand Strategy & Communications team, ensuring work moves efficiently from request through delivery.

This position partners closely with marketing strategy, creative, content, digital, production, and external stakeholders to translate project requests into clear scopes, timelines, and workflows. The Project Manager brings structure, prioritization, and clarity to a high‑volume, fast‑paced environment and plays a critical role in improving processes, reducing risk, and increasing on‑time, high‑quality delivery.

Principal Responsibilities

• Manage marketing and communications intake requests, ensuring submissions are complete and ready for review.
• Partner with strategy and leadership to define project scope, goals, timelines, and resourcing.
• Support prioritization decisions across exhibitions, programs, events, membership, and institutional initiatives.

Project Planning & Execution

• Build and manage project plans, timelines, dependencies, and milestones using the team’s project management system.
• Facilitate kickoffs, check‑ins, and handoffs to ensure shared understanding and accountability.
• Track progress across multiple concurrent projects and proactively identify risks, bottlenecks, and timeline impacts.

Cross‑Functional Coordination

• Serve as the primary point of coordination between marketing strategy, creative, digital, production, and external partners.
• Ensure stakeholders are informed of status, changes, and delivery expectations.
• Support review and approval workflows to maintain quality, accuracy, and brand alignment.

Process, Tools & Reporting

• Maintain accurate project documentation, statuses, and reporting dashboards.
• Support adoption and continuous improvement of project management tools, templates, and workflows.
• Provide visibility into workload, capacity, timelines, and delivery performance for leadership.

Additional Responsibilities

• Support large‑scale and complex initiatives such as exhibitions, festivals, expansion‑related projects, and institutional campaigns.
• Contribute to the development of standards, playbooks, and best practices for Marketing Operations.
• Mentor and support team members on project workflows and expectations.
• Perform other job‑related duties as assigned in response to evolving organizational needs.

Qualifications and Skills

• Education: Bachelor’s degree in project management, communications, marketing, or a related field preferred.
• Experience: Three to five years of experience in project management, marketing operations, or a related role.…