Director, Operations – Controls; Independent Contractors

Position Summary

Position Summary... What you'll do...

• Lead the end-to-end controls strategy for gig-worker earnings and tax operations, ensuring a robust control environment across operational processes, financial reporting, compliance, and technology systems.
• Design, implement, and maintain IT General Controls (ITGCs) over systems supporting earnings disbursements, tax calculations, onboarding, identity verification, and reporting, partnering closely with engineering and product teams.
• Oversee SOX/financial control frameworks
  , including risk assessment, control mapping, documentation, testing, remediation, and ongoing monitoring to ensure readiness for audits and regulatory examinations.
• Develop and manage compliance and regulatory controls related to worker classification, earnings regulations, tax withholding/reporting, and data governance, ensuring adherence to federal, state, and international requirements.
• Drive continuous improvement and control optimization
  , conducting root-cause analysis of control failures, implementing automation where possible, and serving as the primary liaison with internal audit, external audit, risk management, and cross‑functional leadership.

• Extensive Leadership
  
  Experience:
  
  Demonstrated success in leading large‑scale, cross‑functional teams and initiatives within complex, matrixed organizations.
• Strategic and Financial Acumen:
  Deep expertise in operations, strategy, and finance, with a proven track record of driving organizational growth and financial discipline.
• Exceptional Communication
  
  Skills:
  
  Advanced ability to communicate, influence, and build consensus with executive leadership and diverse stakeholder groups.
• Change Management Expertise:
  Strong track record in managing organizational change, enhancing team engagement, and fostering a high‑performance culture.
• Analytical and Problem‑Solving Excellence:
  Superior organizational, analytical, and critical thinking skills, with the ability to synthesize complex data into actionable insights for senior leaders.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Working on cross-functional teams or projects. Master’s:
Business Administration. Project Management Professional - Certification.

805 Se Moberly Ln, Bentonville, AR 72712, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.