Senior Manager, Claims Management

Position Summary... What you'll do...

Position Summary:

The Senior Manager of Workers’ Compensation or General Liability claims is responsible for overseeing multiple claims manager teams and driving performance across a multi-jurisdictional claims operation/business unit. This individual will lead the execution of strategies and initiatives to ensure best-in-class claims handling, compliance with jurisdictional regulations and internal standard operating procedures, and superior service delivery. The Senior Manager partners closely with executive leadership, legal, and operational stakeholders to drive results and continuous improvement.

• Provide direct leadership and oversight to multiple Claims Managers who supervise teams of case managers.
• Responsible for an annual claim cost spend of up to $
• Provide timely feedback through claim reviews, audits, performance metric reviews, and 1:1s to promote career growth and improve claim outcomes.
• Provide Managers guidance and coaching to help them navigate associate performance and behavioral issues.
• Conduct regular one-on-one and performance check-ins to support employee growth, clarify goals, and remove barriers to success.
• Align team structure and resources to support business objectives and ensure effective workload distribution.
• Foster a high-performing, collaborative culture that supports team development and claims excellence.

-Review escalated claims, including high-exposure and litigated claims, and provide strategic direction;
Escalate to senior leadership as outlined by the internal Escalation Requirement List.

• Provide reserve authority up to $750,000 and payment authority up to $150,000
  .
• Conduct performance evaluations and administer disciplinary actions.
• Resolve escalations from customers, associates, and clients.
• Champion the use of technology, AI and predictive modeling to streamline processes, enhance decision making, and drive improved claim outcomes.

• Implement claims strategies and key initiatives that drive operational excellence, reduces claim duration, and improves outcomes.
• Leverage data and key performance metrics to inform decisions, identify trends, and drive continuous improvement in claim outcomes.
• Identify emerging trends and recommend strategic adjustments based on actionable data insights, regulatory changes, or market shifts.
• Collaborate with senior leadership to define key performance indicators (KPIs) and align claims operations with company goals.

• Monitor claim metric performance, quality, timeliness, and compliance across teams through claim reviews, reporting, and performance dashboards.
• Hold state managers accountable for team results and coach them on performance improvement.

• Partner and collaborate with peers across the claims organization to align on projects and key initiatives and to promote consistency where appropriate.
• Serve as a key liaison between Claims Operations and departments such as HR, Legal, Risk, and Clients.
• Participate in client stewardship meetings to report on claim performance, trends, and improvement initiatives
• Lead cross-functional projects aimed at enhancing claims processes, systems, or regulatory readiness.

• Drive leadership development among Claims Managers through mentoring, coaching, and succession planning.
• Champion employee engagement and retention strategies across all levels of the claims department.

-Promote a culture of belonging, accountability, innovation, and continuous improvement.

• Bachelor's degree in Business, Insurance, or related field or equivalent experience
• Proven experience in developing high-performing teams.
• Excellent strategic thinking, analytical, and change management skills.
• Strong verbal, written, and presentation communication abilities.
• Professional designations and/or industry experience preferred.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Outlined below are the optional…