Manager, Operations-Incident Management

What you'll do

The Manager, Operations-Incident Management leads multiple work streams by designing and executing project plans that enhance operational efficiency and support business objectives. This role involves collaborating with cross-functional teams to analyze data, develop innovative solutions, and implement process improvements. The manager oversees resource allocation, monitors project progress, and drives corrective actions to ensure successful outcomes. By fostering strong stakeholder relationships and providing subject matter expertise, this position contributes to cost reduction, revenue generation, and continuous improvement while upholding company values and promoting a culture of accountability and integrity.

The Incident Management team oversees all reported incidents in Walmart’s last mile deliveries, handling a high volume with structured processes to ensure consistency and quality. The team focuses on proactive risk mitigation and scalable solutions that enhance efficiency. Committed to building trust, the team elevates the delivery experience for drivers, associates, and customers through fair and consistent incident resolution. Collaborating across functions, the team drives operational excellence by applying project management, effective communication, and accountability to support Walmart’s mission of reliable and efficient service delivery.

• Manage multiple operational work streams by designing project plans, organizing timelines, and facilitating stakeholder meetings to implement initiatives.
• Develop and communicate project requirements, status updates, and resource allocations to ensure timely delivery and corrective actions.
• Analyze data to identify trends, root causes, and improvement opportunities, providing actionable recommendations aligned with business goals.
• Collaborate cross-functionally to develop and improve processes, tools, and methodologies that enhance operational efficiency and reduce costs.
• Build and maintain strong relationships with key stakeholders to support business strategies and drive execution.
• Oversee project activities to meet customer and business needs while ensuring compliance with company policies.

• Proven experience in managing large-scale operational projects, including planning, execution, and resource allocation to meet business objectives.
• Strong analytical skills with the ability to interpret data, identify root causes, and develop actionable solutions.
• Effective communication and influencing skills to collaborate with cross-functional teams and key stakeholders.
• Demonstrated accountability in driving project results and ensuring compliance with company policies and standards.
• Adaptability to manage multiple priorities and implement continuous improvements in operational processes.
• Leadership experience in mentoring and developing team members to achieve high performance.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  . Live Better U is a Walmart-paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some…