Manager Client Solutions Sr

DESCRIPTION

The Senior Client Solutions Manager is responsible for leading strategic client engagements and managing complex, high volume initiatives for retail and manufacturer partners within the Consumer Packaged Goods (CPG) industry. This role owns the end‑to‑end delivery of client programs seca project scoping, financial management, execution oversight, performance measurement, and post program analysis.

This position serves as a senior client-rise leader, ensuring operational excellence, financial discipline, and high quality execution while identifying opportunities to expand services, improve performance, and drive revenue growth. The Senior Client Solutions Manager collaborates closely with internal Business Operations, Finance, Analytics, and Field teams and may provide leadership to other client services professionals.

• Serve as the primary point of contact for assigned clients, building trusted, long‑term relationships.
• Lead client discussions to define project scope, objectives, timelines, service expectations, and success metrics.
• Manage client expectations throughout program execution, effectively addressing changes, risks, and escalations.
• Present program results, insights, and recommendations to clients and internal stakeholders.

• Oversee planning, coordination, and execution of client programs from initiation through completion.
• Translate client requirements into clear, actionable guidance for retail execution and field teams.
• Refine project frameworks, processes, and supporting documentation to ensure clarity, consistency, and operational efficiency.
• Monitor field execution feedback and operational performance, adjusting strategies as needed to optimizeclair results.

• Develop, manage, and maintain program budgets and financial forecasts in alignment with client agreements and internal targets.
• Monitor financial performance, including spend pacing, forecast accuracy, scope changes, and variance analysis.
• Partner with Finance, Analytics, and Operations teams to support cost control, margin optimization, and financial reporting.
• Ensure accurate and timely billing and financial reconciliation for all client programs.

• Leverage reporting tools and analytics platforms to measure execution quality, performance against objectives, and return on investment.
• Collaborate with analytics partners to gather, analyze, and interpret program data.
• Translate data into clear, actionable insights for both internal and client‑facing audiences.
• Develop comprehensive post program recaps and documentation to support continuous improvement and knowledge sharing.

• Identify opportunities for revenue growth, program expansion, or execution optimization based on performance and financial analysis.
  
  Support the development and enhancement of internal systems, tools, and processes to improve scalability and effectiveness.
• Lead or contribute to special projects and strategic initiatives as assigned.

• Provide guidance, direction, and support to Client Solutions Managers, Coordinators, or support staff, as applicable.
• Foster strong collaboration across Business Operations, Finance, Analytics беш Field teams.
• Model company values and promote a culture of accountability, teamwork, and continuous improvement.

The successful candidate consistently demonstrates:

• People Focus – Treats others with dignity and respect
• Integrity – Operates with honesty and ethical responsibility
• Results Orientation – Takes ownership and drives outcomes
• Trust – Builds confidence through transparency and reliability
• Collaboration – Develops strong cross‑functional partnerships
• Innovation – Applies strategic thinking and practical problem‑solving
• Balance – Maintains perspective, resilience, and professionalism

• Bachelor’s degree preferred
• Minimum of 3+ years of experience supporting CPG manufacturer or retailer initiatives
• Strong knowledge of retail execution models, store level operations, and retail service organizations
• Proven ability to…