Manager, Program Management

The Manager, Program Management, Spark Earnings Excellence (SEE) leads the coordination and execution of complex programs by collaborating with cross-functional teams and key stakeholders to achieve business objectives. This role emphasizes accountability, continuous improvement, and effective communication to monitor progress, resolve critical issues, and deliver results aligned with company standards. The manager fosters associated development through coaching and mentoring while ensuring compliance with policies and ethical practices.

By leveraging data-driven insights and strategic planning, this position supports organizational goals and drives operational excellence across programs.

Our team partners closely with senior leadership, legal, compliance, operations, and product groups to maintain high standards in contractor earnings programs. We lead strategic initiatives that promote compliance, transparency, and operational efficiency while enhancing the contractor experience. By integrating project management, data management, and continuous improvement processes, we support sustainable growth and trust. Focused on operational excellence and effective problem solving, the team drives seamless execution and innovation across procure-to-pay activities, fostering strong partnerships and delivering measurable business outcomes aligned with company goals.

• Convertprioritiesintoanintegratedquarterly/annualstrategyroadmapwithoutcomes,owners,dependencies,and measures.
• Maintaintheroadmapandidentifyslippage,conflictsandrequiredcoursecorrections.
• Maintaintheoperating-model architecture:service catalog,taxonomy,RACIs,decisionrightsandkeyinterfaces.
• Assessproposedorganizational/processchangesforimpactstotheseartifactsbeforeimplementation.
• Coordinatetheannualandquarterlystrategyprocess:strategic whitepapers,pillar goals,KPIframeworks,maturityaspirationsandroadmaprefreshes.
  
  Challengepillarswheregoalsareactivity-basedratherthanoutcome-based.
• SupportAOP/LRPbyconnectingbusinessstrategytocapabilities,organization,headcount,marketexpansionandinvestmentneeds.
  
  Buildscenariosandclearlyarticulatetheassumptionsbehindcapacityorcapabilityasks.

• Provenexperienceinstrategyandprogramexecutionwiththeabilitytocoordinatecomplexinitiativesandmeetcriticalmilestones.
• Strongleadershipskillstoguidecross-functional teams,foster accountability,anddevelopassociatesthroughcoachingandmentoring.
• Excellentcommunicationandrelationship-buildingabilitiestoengagestakeholdersandmanageexpectationseffectively.
• Analyticalmindsettoevaluatekeyperformanceindicators,conductrootcauseanalysis,andrecommendprocessimprovements.
• Adaptabilityandcommitmenttocontinuousimprovement,promotinglearningandinnovationwithintheteam.
• Soundunderstandingofbusinessstrategies,metrics,andstandardoperatingprocedurestodriveresultsalignedwithorganizationalgoals.

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