Manager, Incubation & Onboarding

Position Summary... What you'll do...
Role summary:
The (USA) Manager, Incubation & Onboarding leads the development and execution of marketplace strategies, overseeing customer relationship management and operational performance. This role manages the end-to-end partner onboarding process, ensuring seamless integration and technical support to optimize seller satisfaction. Collaborating across teams and external partners, the manager drives continuous improvements, monitors key metrics, and maintains compliance with company standards. By fostering a high-performing team environment and promoting ethical conduct, this position supports business objectives while enhancing the overall customer and associate experience.
About the team:
The WFS Strategic Onboarding Team delivers a tailored onboarding experience for Walmart Marketplace sellers using Walmart Fulfillment Services. The team manages the seller journey from referral through launch, supporting registration, item conversion, shipment creation, and inventory setup. They identify and resolve challenges, collaborate with cross-functional partners, and elevate systemic issues to ensure timely adoption. Focused on accelerating launch time and increasing seller conversion, the team also provides insights to Product, Operations, and Business Development to enhance the onboarding process and support sustained growth.
What you'll do:

• Oversee marketplace strategy, operations, and performance to meet short- and long-term objectives.
• Manage customer relationships and ensure high satisfaction through effective onboarding and ongoing support.
• Lead the end-to-end partner onboarding process, including account setup, product integration, and technical issue resolution.
• Collaborate cross-functionally with internal teams and external partners to drive marketplace improvements and results.
• Develop and maintain reports to monitor customer metrics and operational performance.
• Supervise and mentor associates, fostering a culture of accountability, continuous learning, and ethical conduct.
• Ensure compliance with company policies and promote a positive, high-performing work environment.

What you'll bring:

• Proven experience in managing customer relationships and marketplace operations with a focus on performance metrics and strategic objectives.
• Strong expertise in client onboarding processes, including account creation, product integration, and technical support.
• Demonstrated ability to lead cross-functional teams and collaborate with internal and external partners to drive results.
• Excellent communication skills with a commitment to ethical standards and integrity in all business practices.
• Proficiency in utilizing data analytics and customer insights to inform strategy and continuous improvement.
• Skilled in fostering talent development through coaching, mentoring, and performance management.
• Experience applying Agile methodology to streamline operations and enhance team adaptability.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the…