Account Specialist

PLTFRM is an industry-leading, tech-enabled omnichannel commerce growth partner helping consumer brands win wherever people shop. Through specialized teams and connected capabilities across sales, retail execution, e-commerce, media, analytics and supply chain, all powered by proprietary data and AI, we help emerging and established brands expand distribution, scale smarter and accelerate growth. Our technology turns retail and consumer signals into faster decisions and sharper execution, so our partners can move at the speed of today's shopper.

Founded in 2005, more than 700 PLTFRM employees support over 800 brand partners across digital, mass, club, natural and conventional retail channels, including Amazon, Walmart, Target, Best Buy, Costco, Whole Foods Market, Tik Tok Shop and other leading retailers and marketplaces. Together, we influence more than $12 billion in annual retail sales across categories ranging from food and wellness to pet, electronics and general merchandise.

Built on authentic relationships, progressive thinking and undeniable execution, PLTFRM is a place for people with an entrepreneurial spirit who are hungry to win and driven to add value. The people who thrive here are team-oriented problem solvers who care deeply about their work, their clients and one another. We give talented people the opportunity to take ownership, build meaningful partnerships and help great brands reach more consumers.

If you set a high bar for yourself and then look for ways to clear it, you'll fit right in. We're looking for ambitious, self-motivated people who want their work to make a visible impact and who are ready to grow as fast as the brands we serve.

PLTFRM is looking for an Omni Account Specialist to serve as the hands-on execution lead supporting our clients' omnichannel retail businesses. This role is responsible for the day-to-day tactical work that keeps accounts accurate, organized and moving forward, with a focus on reporting, item setup, catalog management, digital content and replenishment execution.

You’ll work closely with Account Management, Analytics and Digital teams to pull and compile data, maintain critical account information, execute recommendations and flag issues or opportunities that require additional analysis or action.

This is an ideal role for someone who is highly organized, detail-oriented and comfortable working directly within retailer systems and data. You enjoy getting into the details, solving problems and making sure execution happens accurately and on time.

• Pull and compile weekly sales and performance data, including 3P, content, advertising and other metrics not captured through automated reporting.
• Maintain ad hoc reporting and trackers across sell-through, rollbacks, new items, Speed-to-Shelf, seasonal programs, price increases and other business priorities.
• Pull and maintain weekly OTIF reporting.
• Compile monthly and quarterly SQEP recaps.
• Review reporting for accuracy, add relevant context and flag potential issues or opportunities before distribution.
• Partner with Analytics to ensure the team has the accurate and timely data needed for deeper analysis and recommendations.

• Execute and maintain new item setup and optimization.
• Own the accuracy and ongoing maintenance of the master omni item file.
• Maintain product catalog information, including product types, shelving paths and variant configurations.
• Identify and resolve item setup and catalog discrepancies.
• Ensure item and product information remains accurate and up to date across retailer systems.

• Execute on-site content updates under the direction of Digital Account Management, including…