Senior Manager, Operations - Omni Returns, Ecommerce Returns

Position Summary

The Sr. Manager, Operations – Omni Returns, Ecommerce Returns is a key operational leader responsible for supporting the transformation of the returns experience within the ecommerce pillar. This role will help develop and execute customer‑centric returns strategies that enhance the digital customer journey, improve operational efficiency, and align with the organization’s goals. The Sr. Manager will work closely with cross‑functional teams to deliver seamless omnichannel return solutions, using data and industry insights to drive best‑in‑class ecommerce return operations.

• Support the planning and execution of ecommerce‑focused initiatives to improve the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost efficiency.
• Manage the implementation of ecommerce returns programs and policies, ensuring a smooth, omnichannel customer experience while helping to drive return‑related cost reductions.
• Collaborate with technology, product, and operations teams to deploy digital solutions that streamline the returns process across ecommerce channels.
• Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for operational improvement in returns.
• Monitoring ecommerce returns performance and supports the adoption of best practices to maintain a competitive edge.
• Lead and coordinate cross‑functional projects focused on ecommerce return operations, ensuring timely delivery and measurable results.
• Build strong working relationships with key internal and external partners to support ecommerce transformation initiatives.
• Promote a culture of integrity, ethics, and continuous learning within the ecommerce operations team.

• Significant experience in ecommerce operations, retail returns, or supply chain management.
• Demonstrated success supporting initiatives that improve digital customer experience and operational efficiency.
• Strong analytical and data‑driven decision‑making skills, with a focus on ecommerce metrics and KPIs.
• Ability to drive change and support innovation in a fast‑paced, digital‑first environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience leading teams and managing ecommerce projects.
• Commitment to fostering a culture of integrity, ethics, and continuous improvement.

Beyond competitive pay, you may be eligible for incentive awards based on performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more.

Equal Opportunity

Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while fostering a culture of belonging and awareness. At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $90,000.00 – $. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Stock

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in…