Software Engineer, AI Engineer (Applied​/Software), Cloud Engineer - Software

Software Engineer

The Role UST is searching for a Software Engineer with 6+ years of experience to build an intelligent Application Troubleshooting and Observability Platform that provides a 360 view of application health, dependencies, performance, incidents, and infrastructure. What You’ll Do
· Design, develop, and maintain an intelligent Application Troubleshooting and Observability Platform providing a unified 360 view of application health, performance, dependencies, incidents, and infrastructure.
· Build scalable backend services and APIs using Python and modern software engineering practices.
· Develop data ingestion pipelines to collect and process telemetry data from logs, metrics, traces, s, databases, cloud resources, deployment systems, and incident management tools.
· Create data correlation engines that connect signals across multiple systems to identify patterns, anomalies, and operational issues.
· Implement integrations with monitoring, observability, ITSM, and cloud platforms using REST APIs and event-driven architectures.
· Develop agent workflows using frameworks such as Lang Graph, Lang Chain, Semantic Kernel, or OpenAI Agents SDK.
· Integrate function calling, tool calling, and external system interactions within AI agent architectures.
· Implement Model Context Protocol (MCP) integrations where applicable to enable secure and scalable tool connectivity.
· Contribute to AI evaluation frameworks focused on response quality, hallucination reduction, reliability, and responsible AI practices.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need
· Required Skills
· 6+ years of software development experience.
· Strong programming experience in Python or a similar programming language.
· Strong understanding of REST APIs, JSON, authentication, and API integrations.
· Experience working with SQL and/or KQL.
· Understanding of software development lifecycle, Git, CI/CD, and testing.
· Experience with cloud technologies, preferably WCNP/Azure.
· Understanding of application monitoring, logging, and observability.
· Strong debugging and problem-solving skills. AI / GenAI
· Understanding of Large Language Models (LLMs) and Generative AI.
· Experience with prompt engineering and structured LLM outputs.
· Experience with function/tool calling and AI agent workflows.
· Experience with one or more agent frameworks such as:
OpenAI Agents SDK Lang Graph Lang Chain Semantic Kernel
· Knowledge of Model Context Protocol (MCP) is preferred.
· Understanding of AI agent evaluation, hallucination mitigation, and responsible AILocation & Compensation Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role

Location:

Remote-US Compensation Range: $94,000-$141,000

Who We Are Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes.

With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their…