Recreation Services Representative II - Aquatics

SUMMARY

Responsible for the daily operations and customer service responsibilities for recreation services and facilities.

Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.

• Identify potential accident hazards.
• Enforce pool rules to all participants.
• Address customer service concerns and issues.
• Remain physically able to demonstrate and perform rescues and lifesaving skills.
• Directly supervise part‑time aquatic staff.
• Assist with staff trainings and development.
• Daily chemical testing and participant head count when needed.
• Able to perform all aquatic duties; roving, climbing into guard chair, sitting in rescue‑ready position, and overall cleanliness of pool area.
• Take hourly head counts, journal them, and transfer them to Excel documents on a daily, weekly, monthly basis.
• Run daily chemical checks and document them.
• Evaluate any potential hazards and either remove them or report them to the proper supervisor to care for the situation.
• Assist in ensuring the facility surrounding grounds remains a safe, clean environment for the public to utilize for recreational activities.
• Perform a wide variety of other duties as assigned.

• Foster cooperation and teamwork among city recreation and non‑recreation personnel.

• Provide exceptional customer service and communication to members and the public.
• Distribute department marketing materials to the public.

• Evaluate the effectiveness of recreation programs, areas, facilities, and services.
• Participate in the development of the recreation budget and monitor the expenditure of department funds and record‑keeping.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.

A.) in Park and Recreation Administration or closely related field and/or training in Parks and Recreation management, including supervisory experience; or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to work with mathematical concepts such as probability and statistics and the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must also have the ability to perform basic budget management.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have and maintain a valid driver’s license, the ability to become a certified First Responder by the American Red Cross and must pass a background security check. Must be able to obtain Lifeguard Certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The…