Intake Specialist; Hybrid), Medina, OH

Ohio Guidestone provides a complete continuum of responsive person-centered prevention services, mental health and substance use treatment, and wrap-around supports, serving the needs of over 50,000 people each year through telehealth and locations across Ohio.

At Ohio Guidestone, we believe a workforce comprised of employees from diverse backgrounds and communities, and a culture of belonging makes us a better organization. Together, we continue to build a workplace that encourages, supports, and celebrates the varied voices of our employees.

• 1 Hire for Cuyahoga County
• Can work in the in the Berea, OH office if applying in Cuyahoga County

What We Offer

• Stable non-profit organization with 160+ year track record!
• Clear career ladder for development path in various roles
• Opportunity to earn monthly $$$ bonus (on select clinical/therapist and BHS roles only)
• Competitive medical benefits includinga low-premium medical plan option for employee or employee + children!
• Free CEU trainings
• 10 paid holidays (some are exchangeable)
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Free licensure supervision
• Recognition and rewards

About the Intake Department

Ohio Guidestone’s intake program begins by submitting their online Request after which, an intake specialist will contact the client, to collect demographics, insurance, and service preferences.

Essential Functions:

• Demonstrate the values and guiding principles of Ohio Guidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Answer incoming calls to receive referrals or route the call to the appropriate personnel or department to respond to the matter
• Ensure clients are oriented to the agency in an empathetic, professional and efficient manner while complying with all state and federal regulations.
• Facilitate referrals and linkages to appropriate external and internal services and providers and coordinate care, as needed, for the curation of client treatment.
• Ensure effective communication to potential clients and/or referral sources regarding Ohio Guidestone programs and services.
• Confirm insurance information for individuals seeking services with Ohio Guidestone.
• Manage the documentation requirements of the intake process within the required time frames and ensuring that all aspects of intake documentation meet or exceed state and federal regulations.
• Maintain confidentiality as required by state and federal regulations.
• Collaborate and consult with Finance Department and Benefit Eligibility Specialists to ensure clean claims for all services billed after the intake process is complete.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• High School Diploma or GED is required.
• 1+ years’ experience working with children, youth and families in a healthcare setting performing similar responsibilities preferred.

Qualifications:

• Mission driven; strong desire to make an impact
• Effective interpersonal skills; able to interact professionally and courteously with clients, agency personnel, vendors, authorities and other organizations.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Ability to customarily and regularly exercise discretion and good professional judgment
• Flexible; able to work days, evenings, and/or weekends, as desired…