Deputy Division Service Plaza Manager

The Ohio Turnpike & Infrastructure Commission is seeking an experienced leader to serve as Deputy Division Service Plaza Manager.

Bring your leadership experience, operational expertise, and commitment to excellence to one of Northern Ohio’s vital transportation resources. Join the Ohio Turnpike & Infrastructure Commission and help shape the future of transportation.

• Salary: $70,874.70 – $93,341.82, commensurate with experience
• Excellent pension and health care benefits
• Generous paid leave
• Stability and long-term career opportunities

The Deputy Division Service Plaza Manager supports the Eastern and Western Division Service Plaza Managers in the operational management and oversight of six of the Ohio Turnpike’s fourteen Service Plazas located within the Central Division, from Mile Marker 100.0 to Mile Marker 170.1. The position also provides operational support and training to the remaining Service Plazas within the Eastern and Western Divisions.

This position works closely with the Eastern and Western Division Service Plaza Managers to develop proficiency in Service Plaza operations, contract management, personnel administration, facility management, and other responsibilities associated with Division Service Plaza management.

The Ohio Turnpike & Infrastructure Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Works closely with the Division Service Plaza Managers to support Service Plaza operations and develop proficiency in Division Service Plaza management.
• Inspects Service Plaza facilities and operations, identifies operational needs, and recommends improvements.
• Maintains regular communication with Division Managers, Service Plaza Managers, Assistant Managers, contractors, operators, and vendors regarding plaza operations and performance.
• Monitors contract compliance and enforcement, including contractor and operator financial and service performance.
• Assists with contract evaluations, renewals, re-bids, terminations, and technical evaluations of proposals and requests for proposals.
• Reviews and adjusts Service Plaza staffing schedules based on operational needs, seasonal volume, and budget requirements.
• Reviews and approves payroll for Service Plaza Managers and Assistant Managers.
• Oversees contracted janitorial staffing levels and reviews monthly janitorial billing.
• Reviews and follows up on Service Plaza incident reports, customer complaints, and operational concerns.
• Conducts and monitors fuel, food, and retail price surveys and audits.
• Prepares operational reports and meeting materials and participates in meetings with Service Plaza staff, contractors, operators, and vendors.
• Oversees inventories of furnishings, uniforms, brochures, equipment, fixed assets, security access cards, and contractor-issued transponders.
• Assists with the development of the department’s annual operating budget and prepares purchase requisitions, specifications, and related purchasing documentation.
• Reviews vending and RV meter readings, deposits, and related billing documentation.
• Oversees inspections and availability of AED, NARCAN, emergency phones, first aid, and other safety equipment and coordinates safety concerns with Safety Services.
• Oversees Department lost and found operations, including documentation, reconciliation, deposits, shipping, property disposal, and donations as required.
• Coordinates disabled vehicle services and…