Assistant Restaurant Manager

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The Assistant General Manager (AGM) oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision-making, training, and maintaining overall restaurant efficiency and profitability.

The AGM will assist in executing limited GM duties as needed.

• Demonstrates self-awareness, motivates self and others, and proactively seeks feedback
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
• Ensures adherence to brand standards for service, food quality, and safety
• Creates a supportive environment for team members and resolves concerns promptly
• Treats employees with respect, recognition, and manages sales and labor tracking effectively
• Maintains cleanliness, maintenance, and service standards to uphold brand image
• Plans and executes shift operations efficiently, following company guidelines for cost control
• Leads with empathy, fairness, and teamwork; identifies and develops talent for future roles
• Applies financial understanding to improve business decisions and ensure cash handling procedures are followed
• Ensures compliance with labor laws
• Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties
• Identifies trends and implements action plans for improvement, focusing on long-term sales growth
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members
• Supports the success of the business hands-on as needed, such as preparing food, serving guests, cleaning the store, or other duties
• Other duties as assigned

• Must be at least 18 years of age
• High school diploma or equivalent; restaurant management experience
• English communication required;
  Spanish helpful. Fundamental requirements include reading, writing, math, and computer/POS skills
• Previous fast-food management experience required
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems
• Proficient in all aspects of food preparation, production, and delivery; knowledge of food handling and safety procedures
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
• Ability to handle confidential information with discretion; loop in the right stakeholders for support when needed
• Willingness to learn all areas of restaurant operations and work multiple stations
• Positive attitude and genuine desire to make others happy and serve one another
• Ability to treat others with respect and care
• Strong communication skills in English and/or Spanish
• Self-motivated and action-oriented
• Attitude that embraces learning
• Willingness to admit mistakes, take accountability, and fix issues
• Prompt and regular attendance on assigned shifts
• Reliable transportation to work and to company events/meetings
• Available to work a variety of days/times including weekends, evenings, and holidays
• Physical requirements:
  
  ability to lift up to 50 pounds, stand for long periods, and perform tasks such as bending, reaching, and repetitive motions
• Reasonable accommodations available to enable individuals with disabilities to perform essential functions

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

Rackson is recognized as one of the top QSR operators with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture.

251321 W Bagley Rd, Berea, OH, 440

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Restaurants