Technical Relationship Manager

Calling all innovators - find your future 're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference  Title Technical Relationship Manager About your role:

As a Technical Relationship Manager, you will lead operational support for national and large financial institution clients by serving as a primary point of contact for service inquiries, strategic initiatives, and ongoing relationship management. You will work closely with clients, internal business partners, sales teams, and external vendors to deliver white-glove service, resolve complex issues, and help clients maximize the value of Fiserv solutions.

What you'll do:

Serve as the primary service contact for assigned national and large clients, managing day-to-day operational inquiries, service requests, and escalations

Lead client service delivery activities for strategic initiatives, maintenance projects, platform updates, regulatory changes, and system enhancements

Conduct recurring service calls, operational reviews, and business reviews to track key performance indicators, review open items, and identify improvement opportunities

Maintain accurate client documentation, including architecture, processing environment, product configurations, custom processes, and interaction history in designated systems and tools

Partner with internal teams, sales partners, and external vendors to coordinate issue resolution, support implementations, and identify referral opportunities for additional products and services

Monitor service metrics and client satisfaction results, escalate trends and risks, and support continuous improvement initiatives that strengthen service quality and operational efficiency

Support incident response activities, including on-call service needs outside standard business hours as required

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:6+ years of experience in account management, service management, client operations, financial operations, or a related client-facing role supporting complex business relationships6+ years of experience managing multiple client accounts, service inquiries, and operational priorities within established service level expectations6+ years of experience working with cross-functional stakeholders to deliver projects, process improvements, product updates, or operational initiatives

Bachelor’s Degree in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience

Experience using Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word, to manage client communications, reporting, and documentation

Ability to communicate clearly in written and verbal formats with associates, clients, vendors, and executive stakeholders across multiple levels of an organization

Bachelor’s Degree in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

Experience supporting clients in credit, debit, issuing, installment lending, automated teller machine (ATM), or financial institution environments

Familiarity with debit and credit processing platforms, STAR, ATM servicing, or related payment products

Experience creating or maintaining…