Corporate Account Manager

Job Type: Full-time

Location:

Remote

About Us:

As a developer, manufacturer, and supplier of essential medicines, Hikma Pharmaceuticals USA Inc. and its affiliates’ mission is to bring Better Health. Within Reach. Every Day. for millions of patients around the world.  We are a trusted, reliable partner and dependable source of over 800 high-quality generic, specialty and branded pharmaceutical products that hospitals, physicians and pharmacists need to treat their patients across North America, the Middle East, North Africa and Europe.  

Through our 32 manufacturing plants, eight R&D centers, and 9,500+ employees worldwide, we are always hard at work creating high-quality medicines and making them accessible to the people who need them.

Description:

We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds.  We are seeking a talented and motivated Corporate Account Manager to join our team. In this role, you will be responsible for supporting the Hikma National Accounts team and U.S. product portfolio by ensuring seamless internal execution of customer-related activities and operational processes while managing external operational initiatives.

This role serves as a critical liaison between the National Accounts team and key internal functions, including Trade Operations, Finance, Supply Chain, Pricing, Customer Service, and Distribution. The Corporate Account Manager is responsible for process execution and customer opportunity management to ensure exceptional operational support and customer satisfaction.

Responsibilities:

Serve as the primary operational support partner for the National Accounts team and the U.S. product portfolio.

Administer internal opportunity management process including opportunity entry, documentation, workflow routing, status tracking, internal follow-up, and closure. Ensure timely follow-up and completion of open customer opportunities and action items.

Coordinate cross-functionally with Pricing, Portfolio, Contracts, and Trade Operations teams, driving thorough and timely customer and opportunity feedback.

Facilitate customer opportunities internally through collaboration with supply, pricing, portfolio, and contract teams, prepare and coordinate customer ready operational updates and supporting materials.

Manage external execution of operational initiatives with customer base including but not limited to year-end buys, wholesaler stocking efforts

Support execution of customer compliance and market-share initiatives including internal coordination, action tracking, documentation, and follow-up.

Partner with Supply Chain, Trade Operations, and Distribution teams to resolve customer requests related to purchase orders, product availability, and general product inquires.

Monitor product availability, allocations, backorders, and shipment status and share key findings, updates, and proposed action with the National Accounts team. Coordinate with Finance to support National Accounts team requirements for customer claims, failure to supply, and returns inquiries and communications. Identify, lead and implement process improvement opportunities that enhance customer service, efficiency, and excellence.

Support special projects and strategic initiatives as assigned.

Qualifications:

We value the skills and experiences candidates bring to the table.  While we have listed some qualifications below, we encourage candidates to apply even if they do not meet all of them:
Bachelor’s degree in Business, Supply Chain, Finance, Marketing, or related field.
3 to 7 years of experience in pharmaceutical, healthcare, distribution, customer operations, trade operations, or related commercial support functions.

Understanding of the…