Business Operations Analyst

Job:
Business Operations Analyst

Location:
Berkeley Heights, NJ (onsite)

Pay Rate: $40/hr

*** Absolutely no C2C- GC and USC Candidates only
- Local candidates only

This role supports customer disputes related to card‑not‑present transactions for network‑only debit transactions. The position plays a key role in mitigating financial risk by assisting issuers that are connected to the debit network but do not use the network provider for issuer processing. Through a semi‑manual process in 2025, this role will help bridge documentation gaps while a comprehensive debit network solution is being developed for rollout in late 2025.

The individual in this role will gather and distribute merchant documentation in response to issuer‑submitted disputes, ensuring claims can be completed accurately and within required timelines. In addition, the role will support arbitration‑related dispute items and assist with other back‑office functions tied to debit network operations.

• Support the dispute process for specific debit network transactions, with a focus on card‑not‑present claims
• Track dispute cases, follow up on outstanding documentation, and manage daily communications
• Communicate regularly with customers, including financial institutions, merchants, merchant processors, and internal teams
• Provide merchant documentation to issuers to support dispute resolution
• Assist with pre‑arbitration and arbitration dispute cases
• Perform additional debit network back‑office and operational support functions as needed

• 3–5 years of a combination of relevant education, professional experience, and/or military experience
• Minimum of 3 years of experience using Microsoft Excel
• Strong organizational skills with a high level of attention to detail

• Process‑oriented mindset with the ability to follow structured workflows
• Strong written and verbal communication skills, including the ability to interact with customers at the manager or director level
• Prior experience with cardholder debit disputes is a plus