Sr. UX Researcher

Sr. UX Researcher

Calling all innovators—find your future  are a global leader in Fintech and payments, moving money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day—quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Clover, a Fiserv company.

Clover is committed to providing small businesses the tools, technology, and support they need to succeed and grow. Our solutions let you accept payments, run your business, and sell more. As part of Fiserv, we come from a larger team of problem solvers that serve millions of businesses worldwide. That means that our Clover customers benefit from a wealth of experience, technology and industry expertise.

• Design and execute comprehensive research studies using a variety of qualitative and quantitative methods (e.g., usability testing, interviews, surveys, field studies, card sorting, tree testing).
• Collaborate closely with product managers, designers, engineers and other stakeholders to identify research opportunities and align research efforts with business goals.
• Translate research findings into actionable recommendations and communicate them effectively to cross‑functional teams and leadership.
• Develop and maintain user personas, journey maps and other research artifacts to foster a shared understanding of user needs.
• Mentor junior researchers and contribute to the growth of our UX research practice.
• Stay up‑to‑date with industry trends, best practices and emerging technologies in UX research and the payments/fintech space.
• Champion user‑centered design principles throughout the product development lifecycle.

• 5+ years of experience in UX research, with a significant focus on payments, fintech or point‑of‑sale products.
• Bachelor’s or Master’s degree in Human‑Computer Interaction, Psychology, Sociology, Anthropology or a related field.
• Expertise in various research methodologies, both qualitative and quantitative.
• Proven ability to plan, conduct, analyze and present research findings independently.
• Strong analytical and problem‑solving skills, with an ability to synthesize complex information into clear and concise insights.
• Excellent communication, presentation and interpersonal skills.
• Proficiency with UX research tools (e.g., User Testing, Qualtrics, Dovetail, Figma).
• Experience working in an Agile development environment.

• Experience with advanced statistical analysis and data visualization.
• Familiarity with ethical considerations in research and data privacy regulations.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas (including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2 or TN) or any candidate requiring sponsorship now or in the future will not be considered for this role.

$ – $ (New Jersey and New York). Pay ranges for employees in other states may differ.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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