More jobs:
Genesys/IVR Developer
Job in
Berkeley Heights, Union County, New Jersey, 07922, USA
Listed on 2025-12-28
Listing for:
US Tech Solutions
Full Time
position Listed on 2025-12-28
Job specializations:
-
IT/Tech
IT Consultant, Systems Engineer -
Engineering
Systems Engineer
Job Description & How to Apply Below
US Tech Solutions is a global staff augmentation firm providing a wide–range of talent on–demand and total workforce solutions. To know more about US Tech Solutions, please visit our website
We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, set the correct expectation and thus become an accelerator in the mutual growth of the individual and the organization as well.
Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.
Job Description- 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with ACD and dialer systems
- Must have Call Center experience and understand overall Call Center concepts
- Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD)
- Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients like CME, SCI, GA, OCM and IRD
- Expertise in trouble shooting the issues by analyzing the Logs
- Experience with installation and configuration of various Genesys framework components
- In‑depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.)
- Strong experience in TDM/VoIP routing protocols, call processing (SS7, ISDN, SIP)
- Exposure to Call Routing/Strategy Capabilities, CTI, and T‑Server operations
- Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects
- Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys
- Huge plus if you have a strong experience on integrating Genesys with PegaCTI link server
- Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, Real Speak 4.x, and Speechify
- Ability to be an active participant in design and communicate design approach
- Should possess current Genesys certifications, e.g., Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.1
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