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Technical Support IT Support

Product Support Lead — Senior Troubleshooter & Mentor

Job in Berkeley Heights, Union County, New Jersey, 07922, USA
Listing for: Aroha Technologies
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading tech firm in New Jersey is seeking a Senior Support Engineer to enhance customer satisfaction by resolving complex issues. The role involves leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures. Candidates should possess a strong understanding of product support processes and troubleshooting tools, alongside excellent analytical and communication skills. ITIL Foundation Certification is a plus.

This position directly impacts the quality of support services delivered by the company.
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Position Requirements
10+ Years work experience
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