Program Manager; Cards and Financial Domain

Program Manager (Cards and Financial Domain)

Title: Program Manager (experience with preference in Cards/ Financial Domain)

Experience: 12-16 years

Duration: 12+ months (with high potential for extension)

Location: Berkeley Heights, NJ (3 Days) and Princeton, NJ (2 Days) (based on client schedule)

Work Authorization: H1B, H4-EAD, GC & USC (No OPT/CPT)

Valid Passport#: mandatory for submission

Linked In: required

Interview Pattern: 2 rounds of Client interview

Seeking an experienced Program Manager to oversee multiple programs and projects, ensuring strategic alignment, efficient execution, and delivery of business outcomes. The successful candidate will lead cross‑functional teams, drive program strategy, represent the steering committee, and foster collaboration to achieve end client and organizational objectives and goals.

Candidate should be able to harvest client relationships, and span across areas like program planning, management, operation, overseeing all work streams/ diverse project teams for the overall functioning of the Program.

Overall IT experience of 10+ years. Of which at least 8+ years of experience in Banking and Financial Industry with good exposure to the cards domain. Good communication English and excellent interpersonal skills to be able to manage diverse teams.

• Program Strategy and Planning:
  • Develop and execute program strategies, aligning with business objectives.
  • Conduct market analysis, competitor research, and stakeholder engagement.
• Program Management:
  • Oversee program lifecycle, from initiation to delivery.
  • Manage program scope, schedule, budget, and quality.
• Stakeholder Management:
  • Communicate program progress, risks, and issues to stakeholders.
  • Build and maintain relationships with executives, customers, and partners.
• Process Improvement:
  • Develop and implement process improvements.
  • Ensure compliance with organizational policies and procedures.

• Ensure Hiring and Onboarding/Offboarding process is streamlined
• Resolve conflicts

• Be a candid representation to Delivery organization and jointly represent escalation from clients
• Work in parallel with the Project Managers and ensure that the Client expectations are met
• Leading Steer Co Meetings and preparing material for presentations

• Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
• Responsible for tracking project status, progress, KPIs
• Continuous monitoring of Program Status and follow‑up with the respective leads on the status
• Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
• Support and Create reports for the Delivery Leads
• Analyze Risks, Issues, Actions and Dependencies;
  Be proficient in Risk Management
• Produce high‑quality outcomes by maintaining transparency across the project
• Understanding customer accounts and identifying untapped opportunities
• Follow‑up clients Communications, leadership meetings
• Involved in budgeting procedures
• Develop and maintain Delivery forecast and pipeline.
• Record and track Delivery metrics, Stakeholder meeting
• Manage the Customer Expectations and be attentive to detail
• Responsible for providing ongoing project level governance throughout the project execution
• Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
• Must adhere to Mphasis/Client project management practices and governance requirements
• Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
• Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
• Oversee Change Management
• Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
• Work with operations (hiring, HR others) to ensure smooth resource ramp‑up as per client needs
• Establish PMO structure to monitor and govern our deliverables for client.
• Manage/ Control the Risks;
  Handle Reporting/Metrics