Program Manager

Location:
Berkeley Heights, NJ – 5 days a week onsite

Mphasis is seeking an experienced Program Manager to oversee multiple programs and projects, ensuring strategic alignment, efficient execution, and delivery of business outcomes. The successful candidate will lead cross functional teams, drive program strategy, represent steering committee, and foster collaboration to achieve end client and organizational objectives and goals.

Candidate should be able to harvest client relationship, and span across areas like program planning, management, operations overseeing all work streams/ diverse project teams for the overall functioning of the Program.

Overall IT experience of 12+ years. Of which at-least 8+ years of experience in Banking and Financial Industry with good exposure to Core banking, cards services, Treasury, digital payment and financial solutions. Experience of product development, implementation, operationalization for Fintech client. Experience of transformation (QA to QE, Test automation framework, Test automation lifecycle and related tools). Good communication skill and excellent interpersonal skills to be able to manage diverse teams.

20% time

• Be a candid representation to Delivery organization and represent escalation from clients
• Work in parallel with the program & project managers and ensure that the Client expectations are met
• Leading Steer Co Meetings, secure client approve for major milestones and preparing material for presentations
• Turning high-level company goals into clear, step-by-step program roadmaps.
• Manage and mitigate threats that impact multiple projects, budgets, or regulatory compliance.
• Overseeing multi-million-dollar funds and tracking actual spending against forecasts
• Proving that the money spent results in actual financial or operational gains and client deliverables

60% time

• Program Strategy and Planning:
• Develop and execute program strategies, aligning with business objectives.
• Conduct market analysis, competitor research, and stakeholder engagement.
• Lead and manage cross-functional teams, including program managers, project managers, and technical leads.
• Foster collaboration, provide coaching, and ensure team members' growth.

• Oversee program lifecycle, from initiation to delivery.
• Manage program scope, schedule, budget, and quality.

• Communicate program progress, risks, and issues to stakeholders.
• Build and maintain relationships with executives, customers, and partners.
• Identify, assess, and mitigate program risks.
• Develop and implement contingency plans.

• Develop and implement process improvements.
• Ensure compliance with organizational policies and procedures.

20% time

• Handle Resource Management
• Ensure Hiring and Onboarding/Offboarding process is streamlined
• Ensure resolve conflicts, rigorous change management, balancing contract enforcement with client relationship health,
• Ensure regulatory compliance alignment, primary interface managing relationships, audit and Support
• Driving operational Cost Control, automation and efficiency Ingestion, SLA/KPI Monitoring,

• Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
• Responsible for tracking project status, progress, KPIs
• Continuous monitoring of Program Status and follow-up with the respective leads on the status
• Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
• Resource Management
• Support and Create reports for the Delivery Leads
• Analyze Risks, Issues,…