Front Desk Associate Dog Daycare

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

410D Springfield Ave, Berkeley Heights, NJ

Love dogs? Love people? Love staying busy?

Dogtopia of Berkeley Heights is looking for a friendly, energetic, reliable, and organized Front Desk & Guest Services Associate to join our team.

This is a year-round, part-time position — not seasonal. The ideal candidate loves dogs, enjoys interacting with people, and thrives in a fast-paced environment where multitasking, communication, and attention to detail are essential.

• Monday–Friday: 3:00 PM–7:00 PM
• Saturday: 8:00 AM–5:00 PM
• Additional hours may be available based on business volume and staffing needs.
• Morning shifts from 7:00 AM–11:00 AM may become available in the future.
• Flexibility to work Saturdays and holidays is required.

Our front desk team is often the first point of contact for our Pet Parents and their pups. You’ll help create a welcoming, professional, and positive experience while keeping daily front desk operations organized and running smoothly.

• Enthusiastically greet Pet Parents, guests, staff, and dogs.
• Answer questions in person, by phone, email, and text.
• Conduct facility tours and explain our daycare, boarding, and spa services.
• Check dogs in and out for daycare, boarding, and spa appointments.
• Accurately process payments, pricing, packages, and billing.
• Schedule daycare, boarding, spa, and Meet & Greet appointments.
• Follow up with new leads to schedule evaluations and help convert them into members.
• Communicate with Pet Parents and veterinarians regarding vaccination records.
• Promote treats, events, memberships, and additional services when appropriate.
• Communicate with Canine Coaches regarding dogs, schedules, and playroom needs.
• Document important notes regarding dogs, behavior, activities, and Pet Parent conversations.
• Manage multiple computer platforms while maintaining strong attention to detail.
• Keep the front desk and lobby clean, organized, and welcoming.

This is an active, hands-on position
, and we welcome dogs of all breeds and sizes.

You must be physically comfortable and capable of:

• Safely handling and interacting with dogs of all sizes.
• Standing and moving throughout your shift.
• Receiving dogs in the lobby or curbside and escorting them to and from playrooms.
• Assisting with running and transporting dogs during busy periods
  .

If you are uncomfortable handling large, energetic, or strong dogs, this position will not be a good fit.

• Is genuinely obsessed with dogs!
• Is 18+, reliable, punctual, and has dependable transportation.
• Has a strong work ethic and positive attitude.
• Is energetic, outgoing, friendly, and a strong communicator.
• Enjoys staying busy and thrives in a fast-paced environment.
• Can multitask while staying organized and detail-oriented.
• Enjoys meeting new people and building relationships.
• Works well independently and as part of a team.
• Is comfortable physically interacting with dogs of all sizes and breeds.
• Can remain calm, professional, and positive during busy periods.
• Has flexibility to work Saturdays and holidays.

Previous experience in customer service, retail, hospitality, veterinary care, animal care, or dog daycare is a plus, but a great attitude, strong work ethic, reliability, and willingness to learn are highly valued.

Starting Pay: $17/hour

• Pay increases available after successful training and demonstrated performance.
• Additional hours may become available based on business needs.
• Strong opportunities for growth and advancement within the company.

If you’re a dependable dog lover who enjoys working with people, staying active, and being part of a fast-moving team, we’d love to meet you!