Resource Sharing Shipping Coordinator , Library Administration

Resource Sharing Shipping Coordinator (6760C), Library Administration - #82694

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At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.

Find out more about how you can grow your career at UC Berkeley.

The Library’s Resource Sharing Division (RSD) is composed of two departments:
Borrowing Services and Lending Services. Borrowing Services supplements the UC Berkeley Library’s renowned collections by providing access to materials not held locally, supporting the research, teaching, and learning needs of Berkeley’s faculty, staff, and students. Lending Services shares the UC Berkeley Library’s collections with libraries and researchers worldwide, supporting the global exchange of scholarly resources. Together, these departments ensure that UC Berkeley’s community, as well as the broader academic community, benefit from timely and wide-ranging access to research materials.

This position within the Resource Sharing Division (RSD) provides support to the Lending Services Department and coordinates the Division’s shipping operations. Responsibilities include performing library assistant duties to fulfill interlibrary loan requests using UC Berkeley Library materials for external institutions and researchers, such as bibliographic verification of requests, electronic transmission of scanned documents, and preparation of physical items for shipment in accordance with departmental policies and procedures.

The role also manages incoming and outgoing shipments of library materials through the UC-wide courier service and Fed Ex, UPS, and USPS, including monitoring shipping supplies and equipment, reviewing courier invoices, tracking and resolving shipping issues, and applying quality-control practices to safeguard library materials. In addition, the incumbent trains and supports student employees engaged in shipping and other divisional tasks.

• Conduct bibliographic checking of interlibrary loan requests using the Integrated Library System (ILS) and other research tools; resolve vague or incomplete citations (often in non-English languages) through database and online searches.
• Confer with staff colleagues on problematic requests and citations, escalating complex issues to the Supervisor or Lending Department Head.
• Route requests to the appropriate library location for retrieval of materials and accurately update requests in interlibrary loan (ILL) management systems.
• Electronically transmit requested materials from e-resources or physical scans; verify accuracy, completeness, and research-quality standards, returning incomplete scans for correction.
• Confirm accuracy of supplied materials (both returnables and non-returnables), prioritize rush…