Project Manager Closure RMA and Warranty

What we do

At Terabase Energy, we believe digitalization and automation will drive the next wave of innovation and cost reduction in utility-scale solar. Terabase is developing an interconnected software and construction automation platform supporting the design, optimization, construction, and operation of large solar projects around the world.

Our team includes solar-industry veterans and newcomers, engineers, software developers, product managers, project managers, and commercial professionals. We are headquartered in Northern California, with offices and employees across the United States and around the world.

Terabase's SCADA solutions enable accurate data acquisition and effective management of utility-scale solar power plants. We are seeking a Project Manager to run the Closure, RMA and Warranty services function of our Project Delivery team and own the closeout and multi-year warranty period for our deployed SCADA and controls projects. Reporting to the Director, Operations & Delivery, who is responsible for the successful execution of Terabase SCADA projects and customer excellence, you will lead project closure, RMA, warranty, and spares activities across our installed base, ensuring each project is completed on time, fully documented, and transitioned to a satisfied customer.

The ideal candidate is proactive, organized, and dependable, consistently delivering on time and following through on commitments. Success in this role requires the ability to build trust with customers and cross-functional teams, strong planning and coordination skills, sound technical orientation in SCADA and industrial controls, and the discipline to execute across many concurrent projects.

This position is based in Berkeley, California, but the right candidate may be able to work remotely from another location.

• Closure Coordination: Maintain project closure plans, action logs, milestone dates, dependencies, and acceptance requirements under the direction of the Project Manager.
• Documentation Management: Collect, organize, and quality-check closeout documents, including final reports, as-built deliverables, acceptance records, manuals, and lessons learned.
• Action Tracking: Track outstanding technical, commercial, and documentation items; follow up with assigned owners and escalated overdue or blocked actions.
• Stakeholder Support: Prepare meeting notes, status updates, customer correspondence, and internal follow-ups for review by the Project Manager.
• System and Data Administration: Keep project, ERP, inventory, and document-management records accurate and current, including dates, status, ownership, and supporting files.
• Transition Support: Coordinate knowledge-transfer meetings and support the handoff of open service items, equipment, and records to their post-project owners.
• Closure Reporting: Prepare routine closure dashboards and reports summarizing progress, open items, risks, and documentation status.
• Compliance and Records: Follow approved closure procedures and maintain complete, traceable records for customer commitments, internal reviews, and audits.

• Case Coordination: Log RMA and warranty requests, validate required information, coordinate assignments, track aging and due dates, and maintain complete case records.
• Process and Policy Administration: Apply approved RMA and warranty processes and policies, document exceptions, and recommend practical refinements based on recurring workflow issues.
• Customer and Vendor Follow-up: Coordinate routine communication with customers, vendors, suppliers, and service providers regarding status, shipment, repair, replacement, credit, and documentation.
• Spares Support: Maintain spares demand, inventory, rotation, replenishment, shipment, and consumption records and coordinate follow-up with Supply Chain and Operations.
• Financial Data Support: Collect and validate purchase orders, invoices, credits, freight, labor, and material costs to support warranty and spares budgets, forecasts, reserves, and cost allocations.
• Quality Coordination: Gather evidence for failure reviews and audits and coordinate follow-up actions with the Quality, Product, and Engineering teams.
• Product Feedback Support: Compile common failures, reliability issues, field data, and operator feedback and route the information to the Project Manager and responsible Product, Quality, and Engineering owners.
• Data and Reporting: Maintain dashboards and prepare routine metrics on case…