Reproductive Health Specialist​/Customer Service Representative

The Sperm Bank of California in Berkeley is hiring a full-time Reproductive Health Specialist / Customer Service Representative to guide clients through the donor conception process.

• Provide compassionate customer service by phone, email, chat, and in person
• Process sales and payments, schedule appointments and shipments
• Educate clients about reproductive health, fertility care, and donor conception
• Answer questions and support clients throughout their journey
• Keep accurate client records through data entry and charting
• Juggle multiple priorities in a fast-paced environment

• College degree plus at least two years of related work experience (equivalent experience may substitute)
• Experience in a busy clinic, medical office, or customer-service setting
• Genuine interest in reproductive health and fertility care
• Excellent communication skills and comfort discussing sensitive topics
• Strong organizational skills and attention to detail
• Spanish language skills are a plus but not required

• Full-time, 8-hour shifts, in person in Berkeley, CA
• Mostly computer and desk work; occasional lifting up to 25 lbs; some work with liquid nitrogen (training provided)

• $33.00–$35.00 per hour
• Benefits include 401(k), health/dental/vision insurance, and paid time off